Commercial Account Executive

Zendesk•San Francisco, CA

6d•Hybrid

About The Position

Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We’re accelerating that ambition by building AI-driven, intelligent CX solutions rooted in the belief that behind every interaction is an opportunity to make a meaningful human connection. The Hunter AE creates and closes durable net-new business. The role turns priority prospects into customers through disciplined prospecting, consultative discovery, evidence-based value cases, executive selling, commercial judgment and a clean transition to the post-sale account team. It does not own installed-base expansion or post-sale commercial outcomes.

Requirements

A genuine new-business orientation, targeted prospecting discipline and ability to create qualified demand—not simply work inbound leads.
Consultative discovery that uncovers business problems, urgency, stakeholders, decision criteria and measurable outcomes before positioning product.
Executive and multi-threaded selling that earns trust with business, technical, financial, security and procurement stakeholders.
Commercial acumen to build ROI narratives, manage deal economics, negotiate thoughtfully and qualify out when the fit is not credible.
CRM, forecast and operating discipline; the ability to inspect facts, surface risk early and maintain mutual accountability.
Demonstrated capability in complex B2B SaaS new-business selling, value-based discovery and commercial deal ownership.
Demonstrated ownership of outcomes, not only activity; evidence should show decision quality, follow-through and measurable customer or commercial impact.
Evidence of prospecting discipline, quota attainment or equivalent growth results, executive engagement and complex deal judgment.
Ability to discuss AI, automation, service operations and platform value credibly and know when specialist depth is required.

Nice To Haves

Deeper Zendesk platform, AI and service-operations fluency.
More advanced industry narratives, partner-led selling and complex deal strategy.
The ability to shape the customer's problem, create demand where none exists and mobilize a buying committee without overselling.
Repeated success closing large, complex net-new deals with executive access, competitive strategy and strong business-case construction.

Responsibilities

Create and maintain enough qualified net-new pipeline to meet or exceed quota through targeted outbound, inbound conversion, partner routes and disciplined territory planning.
Lead a repeatable prospecting-to-close process: discovery, qualification, value mapping, mutual action planning, business-case development, negotiation, contracting and close.
Translate customer business priorities, service-operation challenges and transformation goals into a credible Zendesk platform and AI value proposition.
Build executive and multi-threaded alignment across business, technology, security, finance, procurement and the economic buying committee.
Own commercial strategy, deal progression and negotiation within approved guardrails; protect customer value and delivery credibility.
Orchestrate Solution Engineers, Product Specialists, Marketing, SDR/BDR partners, ecosystem partners and leadership to improve win probability.
Maintain accurate CRM data, pipeline health, forecast discipline and early risk visibility; make decisions based on evidence rather than optimism.
Document customer goals, stakeholders, use cases, commitments and success conditions for a clean handoff; return market, competitor and buyer insight to improve the go-to-market motion.