Commercial Account Executive

Marsh McLennan•Dallas, TX

12d•Onsite

About The Position

Marsh McLennan Agency is seeking a Commercial Account Executive to manage client insurance programs, utilizing the agency management system. This role involves handling larger and more complex accounts than an Associate Account Executive. The position requires initiating correspondence with the marketplace, acting as a contact with vendors, and maintaining positive client relationships. The Account Executive will analyze situations, make decisions, and follow through, demonstrating consultative abilities to guide clients. Responsibilities include managing upcoming deadlines, accounts receivables, and direct billing with respect to cancellations. The role also involves ensuring tasks like creating Acord applications, COPE spreadsheets, loss summaries, renewal proposals, and policy binders are completed, either directly or through delegation to Account Managers or external resources. Processing policy audits, monthly reports, and resolving accounting discrepancies are also key duties. The Commercial Account Executive will create requests for coverage changes, process mail and phone requests, prepare renewal documents, and adhere to document retention guidelines. Quality checks on insurance policies and providing direction to other team members in the absence of senior staff are expected. The role functions as a team member of the Client Services team, ensuring superior service to all MMA Clients by delegating tasks, monitoring outsourced teams, and supporting the training and development of Account Managers. Technical expertise is crucial, including analyzing insurance quotes, interpreting contract requirements, communicating with carriers and clients, and conducting client-facing meetings. Proficiency in premium analysis software, carrier online rating programs, and understanding policy forms and endorsements are necessary. The Account Executive will design insurance programs based on client needs, utilize the agency management system, and identify and address coverage gaps. Becoming a subject matter expert in an area of interest or technical capability is encouraged.

Requirements

Licensed: Texas P&C Agent preferred
Education: Bachelor’s Degree, preferred
Minimum of 5 years of midmarket Commercial Account Manager experience preferred
Completion of CIC and CRM preferred
Demonstrate ability to multi-task and prioritize work
Willingness to work to meet client needs beyond scheduled hours.
Proficient at Word, Excel, and current internet technologies.
Demonstrate proactive work style - Does not have to be asked or reminded of tasks.
Ability to learn, analyze and comprehend commercial lines of insurance.
Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.
Demonstrate track record of interacting with, meeting with and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail and periodic meetings and planning sessions.

Responsibilities

Manage the Client Insurance Program, utilizing agency management system.
Initiate correspondence with the marketplace.
Act as a contact with vendors to ensure proper processing of requests necessary to effectively maintain the client’s insurance program.
Maintain positive client relationship and have the ability to analyze situations, make reasonable decisions and follow-through.
Begin to demonstrate a consultative ability to instruct and guide the client.
Manage upcoming deadlines and events, informing and updating the Producer, as needed.
Manage Accounts Receivables.
Manage Direct Billing with respect to Cancellations.
Create Acord applications, including Supplementals, as needed, for submissions to Marketing Department and/or carriers.
Create and complete COPE spreadsheets, as needed.
Prepare Loss Summaries.
Prepare proposals for renewal terms.
Issue Acord Insurance Binders for renewal terms.
Initiate Premium Finance Requests.
Prepare Schedules of Insurance for delivery to client.
Prepare policies for delivery to client.
Process Policy Audits and Monthly Reports.
Identify and resolve Accounting discrepancies.
Create requests for changes to client’s coverages.
Process mail and phone requests on daily basis.
Prepare Acord applications.
Prepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Certificates of Insurance.
Adhere to document retention software documentation guidelines.
Perform Quality check and control on insurance policies in their entirety.
In absence of more senior team members, provide direction and guidance to other members when appropriate.
Function as team member of the Client Services team to ensure superior service to all MMA Clients.
Delegate tasks to Account Managers, as well as outsourcing teams, as appropriate.
Ensure tasks from both Account Manager and outsourcing team are completed as directed.
Ensure Account Manager is performing all tasks as outlined in the MMA Assistant Account Manager or Account Manager Job Description.
Treat clients, prospects, and company employees with courtesy and respect.
Contribute to a team approach toward meeting goals and providing excellent client service.
Coordinate and monitor usage and quality of outsourcing teams.
Support the training and growth of the Account Manager, being a part of their training and development.
Analyze insurance quotes and make recommendations.
Comprehend and interpret Insurance Contract requirements for Certificates.
Communicate with insurance carriers as needed.
Communicate with clients as needed.
Client facing meeting as required, either in-house or offsite.
Become proficient using premium analysis software.
Utilize carrier online rating programs as necessary.
Maintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and Account Manager.
Design insurance program for client based on defined needs.
Utilize agency management system to monitor pre-defined activities (policies past expiration, aged A/R, SIC codes, etc.).
Identify and address any coverage gaps with producer, carrier and client.
Begin to become subject matter expert and resource in area of interest or technical capability.