Commercial Account Executive

Marsh McLennan•Shreveport, LA

46d

About The Position

The Commercial Account Executive is responsible for managing the client's insurance program, utilizing the agency management system. This role typically handles larger and more complex accounts than an Associate Account Executive. Duties include initiating correspondence with the marketplace, acting as a contact with vendors, maintaining positive client relationships, analyzing situations, making decisions, and following through. The role involves managing upcoming deadlines and events, informing the Producer as needed, and overseeing accounts receivables and direct billing with respect to cancellations. The Commercial Account Executive is also responsible for ensuring tasks such as creating ACORD applications, COPE spreadsheets, loss summaries, renewal proposals, and binders are accomplished, often through delegation to Account Managers or external resources. They also process policy audits, monthly reports, identify and resolve accounting discrepancies, and process mail and phone requests. A key aspect of the role is performing quality checks on insurance policies and providing direction and guidance to other team members in the absence of more senior staff. The position requires functioning as a team member of the Client Services team to ensure superior service, delegating tasks appropriately, and supporting the training and growth of the Account Manager. Technical expertise is crucial for analyzing insurance quotes, comprehending insurance contract requirements, communicating with carriers and clients, and becoming proficient in premium analysis software and carrier rating programs. The role involves identifying and addressing coverage gaps and potentially becoming a subject matter expert in a specific area.

Requirements

Licensed: Louisiana P&C Agent preferred
Bachelor’s Degree, preferred
18-36 months of Associate Account Executive experience preferred (External)
Minimum of 3-5 years of midmarket Commercial Account Manager experience preferred
Completion of CIC and CRM preferred
If no designation, then 5-7 years of experience as an Account Manager preferred
Demonstrate ability to multi-task and prioritize work
Willingness to work to meet client needs beyond scheduled hours.
Proficient at Word, Excel, and current internet technologies.
Demonstrate proactive work style - Does not have to be asked or reminded of tasks.
Ability to learn, analyze and comprehend commercial lines of insurance.
Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.
Demonstrate track record of interacting with, meeting with and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail and periodic meetings and planning sessions.

Nice To Haves

Louisiana P&C Agent license
Bachelor's Degree
18-36 months of Associate Account Executive experience
3-5 years of midmarket Commercial Account Manager experience
Completion of CIC and CRM
5-7 years of experience as an Account Manager (if no designation)

Responsibilities

Manage the Client Insurance Program, utilizing agency management system.
Initiate correspondence with the marketplace.
Act as a contact with vendors to ensure proper processing of requests necessary to effectively maintain the client’s insurance program.
Maintain positive client relationship and have the ability to analyze situations, make reasonable decisions and follow-through.
Manage upcoming deadlines and events, informing and updating the Producer, as needed.
Manage Accounts Receivables.
Manage Direct Billing with respect to Cancellations.
Ensure ACORD applications, including Supplementals, are created as needed for submissions to Marketing Department and/or carriers.
Ensure COPE spreadsheets are created as needed.
Prepare Loss Summaries.
Prepare proposals for renewal terms.
Issue ACORD Insurance Binders for renewal terms.
Initiate Premium Finance Requests.
Prepare Schedules of Insurance for delivery to client.
Prepare policies for delivery to client.
Process Policy Audits and Monthly Reports.
Identify and resolve Accounting discrepancies.
Create requests for changes to client’s coverages.
Process mail and phone requests on daily basis.
Prepare ACORD applications.
Prepare documents for renewal terms, including Insurance Proposals, ACORD Insurance Binders and Certificates of Insurance.
Adhere to document retention software documentation guidelines.
Perform Quality check and control on insurance policies in their entirety.
Provide direction and guidance to other members when appropriate in the absence of more senior team members.
Function as team member of the Client Services team to ensure superior service to all MMA Clients.
Delegate tasks to Account Managers, as well as outsourcing teams, as appropriate.
Ensure tasks from both Account Manager and outsourcing team are completed as directed.
Ensure Account Manager is performing all tasks as outlined in the MMA Assistant Account Manager or Account Manager Job Description.
Treat clients, prospects, and company employees with courtesy and respect.
Contribute to a team approach toward meeting goals and providing excellent client service.
Coordinate and monitor usage and quality of outsourcing teams.
Support the training and growth of the Account Manager.
Analyze insurance quotes and make recommendations.
Comprehend and interpret Insurance Contract requirements for Certificates.
Communicate with insurance carriers as needed.
Communicate with clients as needed.
Become proficient using premium analysis software.
Utilize carrier online rating programs as necessary.
Maintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and Account Manager.
Design insurance program for client based on defined needs.
Utilize agency management system to monitor pre-defined activities (policies past expiration, aged A/R, SIC codes, etc.).
Identify and address any coverage gaps with producer, carrier and client.
Become subject matter expert and resource in area of interest or technical capability.