Commercial Account Executive - Mixed Industry
About The Position
The Commercial Account Executive role focuses exclusively on formulating and building a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition. You will report into a Sales Director working in a small, tight knit team. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Requirements
- 5+ years of experience growing revenues to a substantial level and scale bookings growth and net-new customer
- 2-4 years of experience in sales functions - preferably 2+ years in SaaS related sales
- Bachelor's degree or equivalent experience
- Willingness and ability to travel up to 50% of the time
- Consistent track record of quota achievement in the SaaS industry, closing deals exceeding $50k ARR
- Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals
- Proficient with web-based demo software and tools
- Stellar work ethic, passion for closing and exceptional drive
- Strategic thinker with the ability to execute both short-term and long-term sales plans
- Strong interpersonal skills and willingness to excel in a team-oriented atmosphere
- Strong planning, writing, presentation and communication skills
Responsibilities
- Identify, qualify and close a sales pipeline
- Prospect into CTOs, Engineering/IT Leaders, & technical end-users
- Build relationships that result in growth opportunities
- Partner with our Solution Engineers and utilize the village throughout the sales cycle
- Participate in our sales enablement trainings
- Business deal-making capability, and the ability to ferret out opportunities, create relationships, find the hidden issues during due diligence, and bring the transaction to closure.
- Demonstrated track record in planning and implementation of new business activity involving new technology
Benefits
- Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
- 401(k) plan
- Uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- 14 paid holidays each year.
- Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
