Commander Coordinator

Airspace

10d•$22 - $26•Hybrid

About The Position

Airspace is a tech-enabled freight forwarder redefining critical package delivery. Headquartered in Carlsbad, California, with a European headquarters in Amsterdam, Airspace leverages AI and machine learning to coordinate logistics globally. The company delivers mission-critical items like transplant organs, critical machinery parts, and semiconductors, aiming for faster, more transparent, secure, and accountable delivery. Recognized as one of America’s Best Startup Employers and a CNBC Disruptor 50 company, Airspace has raised over $140 million from leading investors. The company is rapidly expanding and seeks passionate individuals to help reshape time-critical logistics.

Requirements

At least 1-3+ years of experience in driver or contractor engagement, dispatch, account management, or another customer/partner-facing operational role — experience in logistics, transportation, or a gig/contractor network environment is strongly preferred.
Comfortable managing a caseload of drivers with different needs across tiers — high-touch relationship management for top performers, consistent standard engagement for the general population, and clear, unemotional documentation for drivers being managed out.
Strong documentation habits; comfortable owning a case queue in Salesforce or a comparable CRM.
Clear, empathetic communicator, comfortable delivering both positive engagement and difficult feedback.
Based within, or willing to be based within, your assigned region (Central Time or Mountain Time preferred); comfortable with regular local travel to meet drivers in person.
Bachelor’s degree in a related field, or equivalent practical experience.

Nice To Haves

Experience in logistics, transportation, or a gig/contractor network environment is strongly preferred.

Responsibilities

Provide high-touch support to Tier 1 Commander and Copilot drivers, including regular check-ins to maintain engagement, address concerns, and reinforce performance standards.
Serve as the primary point of contact for Tier 1 drivers in your region.
Support the general driver population and new drivers through onboarding, ramp guidance, and routine engagement — helping drivers build familiarity with Airspace standards and expectations early.
Monitor Tier 2 performance through automated reporting, flagging drivers trending toward Tier 3 before issues escalate.
Identify and surface Tier 3 drivers — those whose behavior, reliability, or conduct warrants removal from the network — using automated reporting and case data.
Execute deactivation motions once authorized by the Regional Network Manager, managing the workflow through Salesforce case management.
Manage the driver case queue in Salesforce, triaging and routing escalations and maintaining accurate records for your region.
Partner with the Network Trainer to ensure onboarding and ongoing training content is being actioned by drivers in your region, flagging completion gaps by tier.
Support your Regional Network Manager with regional context and data, escalating issues with enough detail to enable a fast decision.
Work closely with your Regional Network Manager, who owns the complete supply picture for the region and is your escalation point for anything that exceeds your authority.
Partner with the Driver Recruiter to support onboarding as new drivers activate in your region.
Rely on automated performance reporting — built and maintained by the Lead, US Network Strategy & Operations — to monitor driver tiers, flagging anomalies or field-level context back through your Regional NM.
Coordinate with Network Quality & Compliance on documentation standards during periodic audits.