Command Post Staff

Legends Global • Houston, TX

10d • Onsite

About The Position

Legends Global has a part-time opening for Command Post Staff at Reliant Park in Houston, Texas. Under general supervision, Command Post Staff perform duties during events, including answering phone calls, monitoring radio and text communications, and dispatching the appropriate personnel. Duties vary between the facility and its events. The role serves as a liaison between the facility and clients, ensuring client requirements are met and facility rules, regulations, and policies are followed.

Staff represent Legends Global Reliant Park in the unified Command Post during large-scale events, including stadium events, concerts, Houston Texans home games, Houston Livestock Show & Rodeo events, family shows, and national sporting events. They use incident-management software and communication channels to receive, dispatch, track, and close incidents; coordinate event checklist tasks; maintain contact with the Lead Event Manager; and relay active changes to departments and partners. During emergency response, the role may include scribing and tracking communicated details. Staff are expected to provide a world-class guest experience while remaining calm and professional during busy event activity. Other duties may be assigned.

Requirements

• High school graduate/GED, or an equivalent combination of education and skills.
• Minimum of 2 years of related experience.
• Ability to work independently and exercise judgment and initiative.
• Ability to work effectively under pressure and/or stringent schedules while producing accurate results.
• Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to follow oral and written instructions and communicate effectively in oral and written form.
• Ability to work in a fast-paced environment.
• Availability to work long and irregular hours, which may include days, evenings, weekends, and holidays.
• Ability to communicate professionally with employees at all levels, including executive-level employees.
• Organizational, problem-solving, and decision-making skills.
• Proficiency with standard office equipment and personal computers, including Outlook, MS Windows, Excel, and Word.
• U.S. motor vehicle operator's license.
• Availability to attend requested Reliant Park training.

Nice To Haves

• Experience using ISS 24/7 Incident Management Software.

Responsibilities

• Represent Legends Global Reliant Park in the unified Command Post during large-scale events.
• Enter, dispatch, and close incidents using 24/7 incident-management software, ensuring records are completed accurately and promptly.
• Monitor the Command Post radio channel and dispatch calls to appropriate departments or partners, ensuring timely responses.
• Answer Command Post phone calls from stadium team members and dispatch calls based on the information received.
• Monitor incoming messages through the stadium text line for Legends Global-led events.
• Dispatch and ensure completion of event-day Command Post checklist tasks.
• Maintain contact with the Lead Event Manager while the Command Post is open.
• Communicate active changes in real time to departments and partners.
• Potentially act as a scribe during emergency response to track communicated details accurately.
• Provide a professional guest experience for guests and employees at Reliant Park.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED