Command Center Specialist

Aurora•Coppell, TX

6d•$29 - $36•Onsite

About The Position

Aurora is seeking an Autonomous Vehicle Command Center Operations Specialist based in Coppell, Texas. This role is embedded within Vehicle Operations and collaborates closely with multiple teams to drive fleet optimization, efficient utilization, and scaled operations. The ideal candidate will rapidly grasp complex IT systems to monitor, direct, and deploy AV vehicles in multiple environments. The Command Center is at the forefront of technical innovation in autonomy and commercialization efforts. The CCOS role optimizes the commercial fleet, strategically deploys assets, and monitors AV behavior to ensure operational success.

Requirements

Ability to maintain sustained focus while monitoring proprietary software tools that support autonomous vehicle operations
Strong written and verbal communication skills
Exceptional attention to detail
Demonstrated ability to prioritize effectively and make sound, proactive decisions in a dynamic environment
Unwavering commitment to safety in all aspects of work
Strong critical thinking and problem-solving abilities
A growth mindset with a genuine enthusiasm for continuous learning
Valid U.S. driver's license with a minimum of 5 years of driving experience and a clean driving record, as verified by a Motor Vehicle Record (MVR) check
Must successfully pass pre-employment and random drug and alcohol screenings
Flexibility to work varying shift schedules in support of a 24/7 operational environment
Ability to work extended shifts of 10 to 12 hours

Nice To Haves

Experience in complex and high risk operations
2+ years leadership experience with a proven record of success.
College degree or advanced certificate in engineering trade
Experience in operations, trucking, technology, robotics, or automotive field. Does not need to be direct industry experience.
Passion & expertise for vehicles, vehicle maintenance, or vehicle technology.
Experience in operations, technology, customer service, or automotive field.
Proficient in G-Suite.
Command line interface experience.
Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc.

Responsibilities

Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
Monitor the conditions the autonomous vehicles are operating in, such as weather conditions and traffic patterns
Safely send remote commands to autonomous vehicles for on road and closed course testing
Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
Triage and review of remote assist workflows that are key to performance metrics and compliance
Escalate operational blockers with suggested solutions
Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
Work toward quantitative and qualitative goals that impact all of Autonomous Operations and Aurora
Interact with the public as an ambassador for Aurora
Serve as the initial point of contact for system analysis, resolving basic, well-documented vehicle issues.
Operate the LM Remote Troubleshooter for diagnostics, checking configuration details, and managing the vehicle's stack (e.g., IDLE/AUTO).
Generate and manage essential diagnostic reports (Vehicle Report, Sysreport) and ensure thorough documentation and communication in Slack channels.
Execute documented workarounds and procedures for common checklist failures (e.g., Propulsion Critical, Logging Disk Full).
Follow formal procedures to escalate complex or persistent issues to Vehicle Reliability Engineering (VRE) with complete documentation and summary.