Command Center Specialist

First Cash • Fort Worth, TX

4d • Onsite

About The Position

The Command Center is the primary point of contact for employees, customers, facilities, security officers, and other vendors for safety and security issues and inquiries. The Event Monitoring Technician is responsible for the remote monitoring of our stores via live video/audio. This position will respond to security events in real time by manipulating the store security features to neutralize threats. This includes triggering audio alarms, deploying countermeasures and contacting local emergency responders.

Requirements

• Ability to work 6PM to 6AM (Additional hours and overtime opportunities may be available based on business needs.)
• Ability to communicate effectively in person, via phone and email
• Strong customer service skills
• High School diploma or GED
• Must have a strong proficiency with computers and various software; experience with MS Windows Excel and Outlook required; Manitou is a plus
• Able to work well in stressful situations and handle pressure
• Strong Ability to multi-task
• Attendance and punctuality are essential and expected
• Ability to work flexible schedules including nights, weekends, holidays, periodic overtime and unscheduled shifts

Nice To Haves

• Prior military technical experience is a plus (a tech related MOS)
• Audio/Video skills & troubleshooting a plus

Responsibilities

• 24/7 audio and video monitoring of all First Cash locations in the U.S.
• When notified of an event, verify live/recorded video feeds to assess situation
• Partner with local police departments to ensure threats are neutralized
• Communicate with store management & Security Department post-event as directed by procedure
• As needed, pull recorded video for management and police to review
• Troubleshooting and facilitating problem resolution
• Collaborating with Manager to identify process, quality and equipment improvements
• Ensuring the safety of First Cash employees and customers by monitoring and responding to events

Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other insurance options for eligible employees
• Vacation: After 6 months of service - 40 hours, After 1 year of service - 80 hours annually, After 5 years of service - 120 hours annually
• SICK: After 6 months of service - 8 hours, After 1 year of service - 16 hours annually, After 5 years of service - 24 hours annually
• Participation in the FirstCash 401k program after six (6) months of employment.
• Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
• Access to the FirstCash Pet Insurance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED