Command Center Operator

Constellis•New York, NY

5h•Onsite

About The Position

Joining Triple Canopy in this role allows you to leverage your expertise to help detect and prevent acts of violence against a corporation's assets through their Global Security Operations Center located in midtown Manhattan, New York City. This position requires on-the-job training. You will need to attend and successfully complete the job training, and you may also be required to complete additional training as a condition of continued employment. Failure to successfully complete the required courses in accordance with Constellis/Triple Canopy or Client standards and policies may result in demotion or termination, as determined by management and appropriate procedures.

Requirements

Candidate must possess a minimum of one (1) year of specialized experience in security operations, command center operations, or law enforcement.
On a case-by-case basis, a combination of education and work experience may be used to meet total qualification requirements for this position.
You will need to attend and successfully complete the job training, and you may also be required to complete additional training as a condition of continued employment. Failure to successfully complete the required courses in accordance with Constellis/Triple Canopy or Client standards and policies may result in demotion or termination, as determined by management and appropriate procedures.

Nice To Haves

Prior experience in a SOC, NOC, or IT Operations Role supporting enterprise-scale environment
General working knowledge of Microsoft cloud and SaaS platforms, including 0365, Azure AD, Exchange, and SharePoint
Familiarity with enterprise voice, collaboration, and compliance platforms (e.g. Zoom, Global Relay, Verint)
Working knowledge of cross-functional IT and facilities incident scenarios, including response to power disruptions, HVAC failures, water leaks, and other building operations events that intersect with security operations

Responsibilities

Execute GSOC service delivery by performing incident intake, monitoring, triage, escalation, documentation, and incident management across security, safety, and operational events.
Monitor global physical security and technical security systems, to include access control, CCTV/VMS, duress alarms, fire/life-safety alarms, workplace violence reporting lines, and travel/event risk alerts.
Support incident response coordination for security incidents, unauthorized access, emergencies, and policy violations to ensure timely notification and escalation to supervisors and stakeholders.
Maintain accurate and timely incident logs, reports, and system records to ensure compliance with client reporting and quality standards
Conduct routine testing and health checks of security systems and alerting tools; report deficiencies and assist with remediation tracking.
Process and assess intelligence and information using approved OSINT and monitoring platforms, escalating relevant findings to GSOC leadership.
Assist the wider global security team and its partners to manage emergencies and resolve incidents.
Coordinate and communicate effectively with GSOC partners to include cyber, facilities, and enterprise technology teams
Support shift operations, including handovers, coverage continuity, and adherence to assigned schedules, including overtime and rotational shifts as required.
Assist GSOC leadership with after action reviews and continuous improvement exercises