Command Center Operator
About The Position
This position involves working in a fast-paced environment with a primary focus on real-time monitoring of systems and enforcement. The role requires demonstrating a high degree of professionalism to create a positive image for the City of Virginia Beach. Daily tasks include using email for communication, proficiency in Microsoft Word, Excel, Access, and PowerPoint, and understanding Google Mail and Calendar. The operator will monitor customer payments and citation issuance, compile, analyze, and apply data, and use operational cameras to oversee garage operations. The role also includes event support, directing staff, monitoring Ambassadors in the field for efficient routes, managing incoming calls from the Call Center, providing information, directing staff as needed, and accurate reporting of incoming calls/citations. The operator is expected to develop ideas to improve operations and promote a positive image of the City of Virginia Beach.
Requirements
- Strong Communication Skills
- Proficient in Microsoft Word, Excel, Access, and PowerPoint applications
- Understands Google applications including G-Mail and Google Calendar
- Organized
- Excellent customer service skills
- Time Management
- Analytical
- Understanding of IT systems and monitoring tools
- Excellent verbal and written communication skills for effective reporting
- Ability to trouble shoot and resolve issues
- Multitasking: Ability to monitor multiple systems in a fast-paced environment
- Knowledge of parking codes and regulations
- Able to stand and or walk for extended periods
- Decision making skills
- Problem solving/critical thinking
- Knowledge of Oceanfront area
- Must be able to work weekends and holidays
- Must be able to work hours more than normally scheduled hours
- Able to work well under pressure during peak summer hours
Responsibilities
- Real-time monitoring of systems and enforcement
- Creates a positive image of the City of Virginia Beach by demonstrating a high degree of professionalism
- Uses email as a daily communication tool
- Understands and uses Microsoft Word, Excel, Access, and PowerPoint applications
- Understands Google Mail and Calendar
- Monitor customer payments and citation issuance
- Compiles, analyzes, and applies data
- Use operational cameras to monitor garage operations
- Direct staff to areas of need (Event Support)
- Monitor Ambassadors in the field to ensure that efficient routes are occurring
- Manage incoming calls from Call Center
- Provide information and direct staff as needed
- Accurate reporting of incoming calls/citations
- Develops ideas to improve operation
- Promotes a positive image of the City of Virginia Beach
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
