Command Center- Aviation Logistics Intern

TransMedics, Inc.•Andover, MA

About The Position

POSITION SUMMARY: The Command Center Aviation Intern will support the development of structured training documentation and Standard Operating Procedures (SOPs) for multiple aviation-related roles. This role focuses on translating operational processes into clear, accurate, and compliant documentation. This internship is ideal for students with aviation backgrounds who are interested in operations, documentation, safety systems, or aviation management. RESPONSIBILITIES This position is responsible for, but not limited to, the following: Training & Documentation Development Create structured training documents for three separate aviation roles Develop clear, concise quick reference guides Draft and revise Standard Operating Procedures (SOPs) Ensure documentation aligns with company policies and operational standards Regulatory & Operational Alignment Interpret FAA guidance and integrate regulatory requirements into documentation Ensure terminology and procedures reflect aviation safety culture Validate that processes are clearly structured and logically organized Process Organization & Improvement Review existing procedures and identify areas for clarity and consistency Structure complex operational workflows into user-friendly formats Revise documentation based on stakeholder feedback Cross-Functional Collaboration Work closely with Aviation Operations and Command Center teams Gather input from subject matter experts Present drafts and incorporate feedback efficiently What You’ll Learn Aviation operational documentation within a healthcare logistics setting FAA-aligned process structuring and compliance considerations Best practices in training material development How aviation safety culture translates into written procedures Cross-functional collaboration in a mission-critical environment Why This Internship Stands Out: You will help shape the documentation that supports aviation operations in a time-sensitive transplant logistics environment. This role combines aviation knowledge with structured process design and real-world operational impact. MANAGEMENT RESPONSIBILITIES This position does not have direct reports. PHYSICAL ATTRIBUTES General office environment where there is a significant amount of time at a desk, working on computers and reviewing documents. This requires the ability to sit for extended periods. They also may need to stand for meetings or when moving around the office. MINIMUM QUALIFICATIONS College Junior, Senior, or Graduate Student Background in aviation management, maintenance, dispatch, flight training, or related field Basic aviation knowledge or experience (aviation management, maintenance, dispatch, flight training, or similar background) Strong ability to create clear, well-organized training documents, manuals, or SOPs Strong written communication skills with attention to detail and accuracy Familiarity with aviation terminology and procedures Ability to follow and interpret FAA guidance and company policies Organized, methodical thinker who can structure information logically Proficient with documentation tools (Microsoft Word, Excel, PDF tools) Self-motivated and able to work independently Willingness to ask questions, accept feedback, and revise documents PREFERRED QUALIFICATIONS Experience writing training materials, checklists, or instructional content. Every Organ Wasted is a Life Not Saved. TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients’ lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health. Maximize your potential at TransMedics, Inc. www.TransMedics.com Employee Benefit: Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA Dental Vision Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Short Term Disability Long Term Disability 401K Plan Pet insurance Employee Stock Purchase Plan TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees. Welcome to TransMedics Careers! Our Vision is to help save more patients' lives by becoming the trusted partner to transplant stakeholders worldwide and delivering the highest quality technology, service and clinical care. TransMedics Group, Inc. (TMDX) is a commercial-stage medical technology company transforming organ transplant therapy for end-stage organ failure patients across multiple disease states. We developed the Organ Care System, or the OCS™, to replace a decades-old standard of care that we believe is significantly limiting access to life-saving transplant therapy for hundreds of thousands of patients worldwide. Our innovative OCS technology replicates many aspects of the organ’s natural living and functioning environment outside of the human body. As such, the OCS represents a paradigm shift that transforms organ preservation for transplantation from a static state to a dynamic environment that enables new capabilities, including organ optimization and assessment. In concert with our OCS technology platform and OCS Connect™ app, which enables TransMedics and transplant clinicians to efficiently track, coordinate & communicate resource logistics for donor organs procured and maintained on OCS™, TMDX launched its National OCS™ Program (NOP) in 2022: 16 regional hubs across the U.S. staffed by a dispersed workforce of experienced, on-staff OCS Perfusion Specialists & Cardiothoracic and Abdominal Donor Procurement Surgeons. These resources are mobilized on-demand via our own dedicated ground & aviation transportation logistics network, to retrieve and deliver allocated donor organs from anywhere in the U.S. – aiding U.S. Transplant Centers in bidding farewell to the time & distance limitations of cold storage & expand the pool of viable donor organs for their transplant recipients.

Requirements

College Junior, Senior, or Graduate Student
Background in aviation management, maintenance, dispatch, flight training, or related field
Basic aviation knowledge or experience (aviation management, maintenance, dispatch, flight training, or similar background)
Strong ability to create clear, well-organized training documents, manuals, or SOPs
Strong written communication skills with attention to detail and accuracy
Familiarity with aviation terminology and procedures
Ability to follow and interpret FAA guidance and company policies
Organized, methodical thinker who can structure information logically
Proficient with documentation tools (Microsoft Word, Excel, PDF tools)
Self-motivated and able to work independently
Willingness to ask questions, accept feedback, and revise documents

Nice To Haves

Experience writing training materials, checklists, or instructional content.

Responsibilities

Training & Documentation Development Create structured training documents for three separate aviation roles
Develop clear, concise quick reference guides
Draft and revise Standard Operating Procedures (SOPs)
Ensure documentation aligns with company policies and operational standards
Regulatory & Operational Alignment Interpret FAA guidance and integrate regulatory requirements into documentation
Ensure terminology and procedures reflect aviation safety culture
Validate that processes are clearly structured and logically organized
Process Organization & Improvement Review existing procedures and identify areas for clarity and consistency
Structure complex operational workflows into user-friendly formats
Revise documentation based on stakeholder feedback
Cross-Functional Collaboration Work closely with Aviation Operations and Command Center teams
Gather input from subject matter experts
Present drafts and incorporate feedback efficiently