Comm Console Operator

MyMichigan Health • Saginaw, MI

5d

About The Position

The Comm Console Operator answers incoming calls for two locations and communicates codes, alerts, drills, and other announcements. The role serves as the first point of contact for internal and external customers, provides general information, maintains reference materials, operates paging and beeper systems, and directs customers to appropriate departments. The position requires Microsoft Windows competency and may involve participation in further learning opportunities offered by MyMichigan Health.

Requirements

• High school education is listed as required.
• Information-retention skills to accurately take and relay messages.
• Organizational skills to prioritize workload and record information accurately.
• Interpersonal skills to communicate successfully with individuals and groups, interact with people at all levels, and communicate ideas clearly and understandably.
• Ability to handle multiple tasks, get along with others, work independently, maintain regular and predictable attendance, and stay awake.
• Ability to demonstrate competency in Microsoft Windows.
• Ability to wear personal protective equipment that includes latex materials or an appropriate substitute, if required for the position.
• Ability to move freely about the facility, with or without an assistive device, and perform the job functions.
• Overall vision and hearing, with or without assistive devices.
• Overall dexterity, including handling, reaching, grasping, fingering, and feeling; these movements may be repetitive.
• Ability to occasionally lift or carry 0–10 pounds.

Nice To Haves

• Knowledge of switchboard practices and procedures, normally acquired through 18 months to two years of experience working in a medical center or similar setting; this experience is preferred but not required.

Responsibilities

• Receives and relays internal and external calls and provides general information according to protocol.
• Maintains desk directories, on-call lists, reference guides, and other associated reference materials.
• Operates the beeper and paging system to contact personnel and the code team.
• Communicates codes, alerts, drills, and other announcements according to established policies and protocols, including disaster management plans.
• Responds to customers and directs them to appropriate departments.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED