COMBO CLERK FOOD 4 LESS

PAQ INC. FOOD 4 LESS•Stockton, CA

1d•Onsite

About The Position

PAQ, Inc. is a 100% Employee-Owned Company operating 25 retail grocery stores across California's Central Valley and Central Coast, including Food 4 Less and Rancho San Miguel Market banners. Employee Owners are considered the foundation of the company's future. The Combo Clerk role is vital to in-store operations, serving as a primary point of contact for customers. Responsibilities include accurately processing various payment types for merchandise and reconciling an assigned cash drawer by the end of each shift. Combo Clerks are also expected to assist other departments as needed.

Requirements

Proficiency in basic math and cash handling procedures.
Understanding of customer service best practices and strategies to enhance customer engagement.
Strong communication skills to interact effectively with customers and team members.
Ability to operate POS systems and other cashier equipment.
Attention to detail to ensure accuracy in transactions and handling of cash.
Basic computer skills for operating the POS system.
Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
Aptitude for making informed decisions quickly, often in high-pressure environments.
High school diploma or equivalent.
Must be 18 years of age or older.

Nice To Haves

Previous retail or customer service experience

Responsibilities

Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
Accurately identify produce items and process produce codes.
Process all forms of transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving.
Follow detailed payment acceptance processes to ensure accuracy and minimize losses for the company and customers.
Efficiently and accurately process all store merchandise at the register, maintaining a sufficient scan rate to minimize customer wait times.
Prepare and maintain accurate records for cash drops and cash and coin needs for the register throughout the shift.
Adhere to all company policies, including accounting for items at the bottom of the basket.
Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors.
Utilize supervisor assistance to void items or transactions and resolve technical issues at the check stand.
Supervise and operate self-checkout (SCO) stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed.
Reconcile the assigned till at the end of the shift, accurately balancing each form of payment and the total amount processed for the day.
Process customer transactions accurately and efficiently through the Point of Sale (POS) system.
Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers.
Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
Validate denominations of $20 or higher for authenticity and inform management of counterfeit bills.
Perform other duties as assigned.