COMBO CLERK

PAQ•ARROYO GRANDE, CA

1d•Onsite

About The Position

Combo Clerks are crucial in in-store operations, often being customers' final point of contact. They are responsible for accurately processing various forms of payment for store merchandise. At the start of their shift, each Combo Clerk is assigned a cash drawer, which they must reconcile accurately by the end of their shift. Additionally, Combo Clerks assist with responsibilities in other departments as needed. The essential functions of the position include providing friendly and helpful customer service, including handling difficult situations and resolving customer concerns with supervisor assistance. They must accurately identify produce items and process produce codes, and process all forms of transactions including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC). Combo Clerks utilize knowledge of store layout and products to assist customers, follow detailed payment acceptance processes to ensure accuracy and minimize losses, and efficiently and accurately process all store merchandise at the register while maintaining a sufficient scan rate. They are responsible for preparing and maintaining accurate records for cash drops and cash and coin needs, adhering to all company policies, and complying with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations regarding alcohol sales. They utilize supervisor assistance for voids and technical issues, supervise and operate self-checkout (SCO) stations, and reconcile their assigned till at the end of each shift. Further duties include processing customer transactions through the Point of Sale (POS) system, maintaining up-to-date knowledge of promotions and store policies, reporting unsafe conditions and suspicious activities, validating currency for authenticity, and performing other assigned duties.

Requirements

Proficiency in basic math and cash handling procedures.
Understanding of customer service best practices and strategies to enhance customer engagement.
Strong communication skills to interact effectively with customers and team members.
Ability to operate POS systems and other cashier equipment.
Attention to detail to ensure accuracy in transactions and handling of cash.
Basic computer skills for operating the POS system.
Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
Aptitude for making informed decisions quickly, often in high-pressure environments.
High school diploma or equivalent.
Must be 18 years of age or older.

Nice To Haves

Previous retail or customer service experience.

Responsibilities

Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
Accurately identify produce items and process produce codes.
Process all forms of transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving.
Follow detailed payment acceptance processes to ensure accuracy and minimize losses for the company and customers.
Efficiently and accurately process all store merchandise at the register, maintaining a sufficient scan rate to minimize customer wait times.
Prepare and maintain accurate records for cash drops and cash and coin needs for the register throughout the shift.
Adhere to all company policies, including accounting for items at the bottom of the basket.
Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors.
Utilize supervisor assistance to void items or transactions and resolve technical issues at the check stand.
Supervise and operate self-checkout (SCO) stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed.
Reconcile the assigned till at the end of the shift, accurately balancing each form of payment and the total amount processed for the day.
Process customer transactions accurately and efficiently through the Point of Sale (POS) system.
Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers.
Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
Validate denominations of $20 or higher for authenticity and inform management of counterfeit bills.
Perform other duties as assigned.
Reconcile the assigned cash drawer accurately by the end of their shift.
Assist with responsibilities in other departments as needed.