COM / Order Entry Specialist
About The Position
The COM (Customers Own Material) / Order Entry Specialist processes the fabric and maintains communication with our customers throughout the manufacturing process. This role is also responsible for inputting complex orders into SAP, ensuring customers' orders can be produced, shipped, and invoiced correctly. The specialist will match COM receipt tickets on the website, identify fabrics to a specific order, and check the identified fabrics to confirm correct yardage and for any needed special handling (e.g., backing). They will process Customers Own Material in SAP, determine and release all orders that are complete and ready, and work directly with customers via phone or email. The role involves processing and sending written communication to customers and outside vendors, ensuring all necessary data is entered and maintained, and verifying and editing data as needed. This includes ensuring pricing accuracy for all orders, including promotional and sale periods, and verifying that the customer meets all requirements. The individual must be able to learn a large and complex product line, understanding the product construction and pricing nuances for each item and customer. Outstanding computer skills, including Office and SAP, are essential. SAP knowledge is desired, or experience working on major processing systems. The ability to develop, document, and implement procedural changes is also required.
Requirements
- Outstanding computer skills including Office, SAP, communication systems
- The individual must be detail-oriented and precise
- Comfortable working in and being involved in a team environment
- Excellent communication skills with individuals at all levels
- Problem solving, investigative and brainstorming skill required
- Must have strong oral & written communication
- Must be able to work individually & in a team environment
- Must be able to communicate with Plant Supervisors, Customer Service, as well as customers & vendors
- Flexibility to multiple tasks
Nice To Haves
- SAP knowledge is desired, or experience working on major processing systems
- Ability to develop, document, and implement procedural changes
- Fabric knowledge a plus
- Cutting and sewing knowledge a plus
- Learns quickly and independently
- SAP knowledge a plus
- Excel knowledge a plus
Responsibilities
- Match COM receipt tickets on the website
- Identify fabrics to a specific order
- Check the identified fabrics to confirm if the yardage is correct
- Check the fabric for any needed special handling (backing etc..)
- Process Customers Own Material in SAP
- Determine and release all orders that are complete and ready to release
- Work directly with customers either by phone or email
- Process and send out written communication to our customers and to outside vendors
- Ensure that all necessary data is being entered and maintained
- Must verify and edit data as needed
- Insuring pricing is accurate for all orders including promotional and sale periods and that the customer meets all requirements
- Must be able to learn a large and complex product line while understanding the product construction and pricing nuances for each item and customer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
