Inside Sales CosmoProf 6722

Sally Beauty Holdings • York, PA

2h

About The Position

The Color & Curl Concierge / Colour & Curl Specialist serves as a resource for professional beauty customers and supports the company’s color and curl business. In addition to daily sales associate responsibilities, the role builds customer loyalty and lasting relationships, promotes brand awareness and hair color market share, sells approved products, introduces products and concepts, and provides customer service and product education in person and virtually. The position also provides color and curl/texture consulting to professional salons, barbers, spas, schools, and licensed cosmetologists. Extensive education is provided through guided online learning and certification courses.

The role focuses on advising customers about color and care needs, communicating sales activity and follow-up across teams, resolving customer questions and concerns, and maintaining color and curl merchandising and displays according to brand guidelines. It also requires staying informed about industry trends and market changes, performing store opening and closing procedures, and occasionally handling bank deposits or other monetary transactions. The employee is expected to demonstrate company culture values and follow its code of ethics and behavior. Starting pay is $16 per hour, depending on experience.

Requirements

• At least one year of retail or other sales-focused experience.
• Reliable transportation to service the designated store and market.
• Ability to travel to shows and/or sales meetings at least three times a year.
• Strong business acumen and ability to read, interpret, and act on relevant sales reports.
• Strong knowledge of POS applications.
• Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms.
• Commitment to scheduled hours and flexibility to work additional hours based on changing business needs.
• Ability to work in other stores and in the field when required.
• Strong time-management and organizational skills, including the ability to manage multiple projects.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills with people at all levels inside and outside the organization.
• Must pass the Color Certification Test within 60 days of hire to remain in the position.

Nice To Haves

• Licensed cosmetologist, highly preferred in the United States and Canada.
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.

Responsibilities

• Determine customers’ color and care needs and offer professional advice and product recommendations.
• Build customer retention and loyalty, lasting relationships, brand awareness, and hair color market share.
• Sell approved beauty products, introduce new products and concepts, and provide customer service and product education in stores and virtually.
• Provide color and curl/texture consulting to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.
• Communicate calls, visits, orders, sales progress, follow-up plans, and requests for assistance to colleagues and vendors.
• Resolve customer concerns and questions in a timely, appropriate, and effective manner.
• Maintain color and curl merchandising, product placement, signage, and displays in accordance with brand guidelines.
• Stay informed about emerging trends and market changes, develop industry knowledge, and adapt sales techniques to the competitive market.
• Perform store opening and closing procedures and, occasionally, make bank deposits or complete cash handling and other monetary transactions.
• Demonstrate CosmoProf/BSG culture values and comply with the company code of ethics and behavior.

Benefits

• Generous product discount and free sample products.
• Guided product learning and certification courses.
• Opportunity for growth.
• May qualify for medical, dental, and vision benefits, 401(k), vacation, sick time, and holiday time depending on average hours worked.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed