Collision Repair Estimator

CSN Collision•Honolulu, HI

About The Position

Unibody Autotech Collision Repair Center is seeking an experienced and customer-focused Collision Repair Estimator to join our team. This role is critical in delivering accurate repair estimates, communicating with customers and insurance partners, and ensuring a smooth repair process from start to finish.

Requirements

Previous experience as a collision repair estimator required
I-CAR certification (or willingness to obtain)
Experience working with DRP programs
Strong customer service mindset
Ability to thrive in a fast-paced, team-oriented environment
Proficiency with estimating platforms (CCC ONE, Mitchell, Audatex)
Strong understanding of collision repair processes and procedures
Excellent negotiation and communication skills
High attention to detail and accuracy
Ability to manage multiple repairs and deadlines simultaneously
Valid driver’s license

Responsibilities

Inspect damaged vehicles and prepare accurate repair estimates
Write estimates using industry-standard software (CCC ONE, Mitchell, or Audatex)
Communicate clearly with customers regarding repair processes, timelines, and costs
Work directly with insurance companies to negotiate and finalize repair approvals
Monitor repair progress and update estimates as needed (supplements)
Coordinate with technicians to ensure proper repair procedures and parts usage
Order parts and verify pricing/availability when required
Maintain thorough and organized documentation of all estimates and communications
Deliver exceptional customer service throughout the repair lifecycle