Collision Junior Estimator (CSR) - Mississauga North
About The Position
The Junior Estimator/Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team. Assured Automotive offers comprehensive benefits as an industry leader, including competitive pay, medical, prescription drug, dental & vision, effective after 1 month of employment, RRSP with company match, annual paid vacation time off, career growth opportunities, ongoing training, a professional atmosphere, great working conditions with dynamic leadership, and a voluntary daily pay option. Compensation is commensurate with skill, education and experience. We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry. Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
Requirements
- High School Diploma
- Minimum: 1 year Customer Service experience, ideally in Automotive Industry
- Communicate effectively, both verbally and in writing
- Ability to multitask and function well in a fast-paced environment
- Enthusiastic and friendly demeanor
- Strong knowledge of Google platform and Microsoft Office
- Strong attention to detail with a high degree of accuracy
- Valid driver’s license required
Responsibilities
- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Provide friendly customer service over the phone, in person and over email
- Schedule appointments for vehicle repair using our repair management system
- Ensure timely processing of insurance assignments
- Prepare repair order with proper documentation
- Record all communication with customers or insurance partners during the repair process using ASE
- Manage car rental information
- Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.
- Write accurate estimates for the damage of vehicle and repairs to be completed
Benefits
- Competitive Pay
- Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
- RRSP with company match
- Annual Paid Vacation Time Off
- Career Growth Opportunities
- Ongoing Training
- A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
- Voluntary Daily Pay option available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
