Collision General Manager

Caliber Holdings•Westmont, NJ

About The Position

Caliber Collision is hiring a Collision General Manager to oversee the overall operation of a service center. The role covers risk management, teammate development, client metrics, production, and administration. The General Manager recruits, recognizes, and retains teammates; monitors current financial performance; and reviews prior-month financial metrics to identify opportunities and trends. The role ensures vehicle repairs are completed thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards. The position is associated with the Westmont service center and pays $90,000–$110,000 per year.

Requirements

  • At least 3 years of collision management experience.
  • Valid driver’s license and eligibility for coverage under the company insurance policy.
  • Must be at least 21 years of age.
  • Advanced understanding of collision estimating.
  • Prior experience with CCC1.
  • Advanced understanding and knowledge of repair processes and procedures.
  • Ability to understand written and verbal instructions.
  • Ability to prioritize competing tasks and adapt to a fast-paced environment.
  • Ability to provide personable, friendly customer service to internal and external customers.
  • Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs.
  • Must be eligible to work in the U.S. with no restrictions.

Responsibilities

  • Oversee the overall operation of the center, including risk management, teammate development, client metrics, production, and administration.
  • Recruit, recognize, and retain talented teammates.
  • Monitor current financial performance metrics and review previous-month metrics to identify opportunities and trends.
  • Ensure vehicles are repaired thoroughly, safely, and profitably in accordance with company procedures, insurance partner requirements, and industry guidelines and standards.

Benefits

  • Medical, dental, and vision coverage eligibility from day one.
  • Industry-comparable pay, paid weekly.
  • Paid vacation and holidays, accruing from day one.
  • Career growth opportunities, with promotion from within.
  • Paid skilled training and certifications, including I-CAR and ASE.
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