Collision General Manager
About The Position
The General Manager leads and maintains the day-to-day operation of the Collision Center in compliance with established policies and procedures. The role plans and implements daily operations to meet overall KPIs and insurance metrics, coaches and empowers team members, and maintains high standards of professionalism and customer service. The General Manager works in alignment with team members and leads by example to support a successful customer experience. The role also manages the Collision Center’s operating budget, sales and expense objectives, accounts payable and receivable, facility capacity, estimates, personnel, equipment maintenance, safety, and staff development. Duties may change at any time, and reasonable accommodations may be made for individuals with disabilities to perform the essential functions.
Requirements
- Post-secondary education or equivalent.
- Proven leadership experience in a collision repair environment or similar role.
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Clear verbal and written communication skills.
- Ability to motivate others using effective coaching tools and management skills.
Responsibilities
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Prepare and manage the annual and monthly operating budget of the Collision Center.
- Forecast, target, and track monthly sales, profit, and expense objectives.
- Deliver formal annual and informal monthly performance reviews.
- Monitor and maintain all accounts payable and accounts receivable relating to the Collision Center.
- Maintain a clean and organized repair facility.
- Monitor maintenance required for shop equipment, including the paint booth.
- Provide training for staff as necessary.
- Ensure staff wear proper safety gear and adhere to the dress code.
- Open and close the facility daily according to established procedures.
- Conduct or coordinate daily production meetings or walks to confirm throughput and delivery dates.
- Manage estimates to ensure labor mix is within established standards and manage store capacity.
- Lead and manage repair facility personnel.
- Facilitate monthly Health & Safety and staff meetings, and attend monthly managers’ meetings.
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team.
- Review store CSI performance and follow up within 24 hours.
Benefits
- Salary of $75,000–$120,000 per year, commensurate with skill, education, and experience.
- May be eligible for bonus opportunities tied to individual or business initiatives.
- Benefits are mentioned, but specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
