Collision General Manager

Crash Champions•Santee, CA

3d•$76,350 - $150,000

About The Position

The Collision General Manager oversees daily operations of a collision repair location, managing the front and back of the shop from vehicle intake through delivery. The role is accountable for revenue goals, key performance indicators, shop throughput, production quality, and efficiency. The manager coordinates labor and production priorities, supports teammates during busy periods, maintains repair and safety standards, and manages payroll and staffing processes. The position also involves coordinating daily production flow with Body Technicians, Collision Estimators, and Parts Managers; preparing or updating estimates when needed; and recruiting, coaching, and developing teammates. Compensation is listed at $76,350 to $150,000 per year, with potential eligibility for performance-based bonuses.

Requirements

Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers.
Aptitude in decision-making and problem solving.
Ability to lead and work collaboratively with others to meet shared objectives.
Demonstrated ability to meet deadlines and achieve successful results.
Proficient knowledge and use of CCC ONE Total Repair Software.
Proficiency with computers and other technology.
Valid driver’s license required.

Responsibilities

Meet or exceed location revenue goals and other KPIs by managing shop operations from vehicle intake through delivery.
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
Support teammates during peak periods by receiving customers, checking in vehicles, and writing estimates as needed.
Ensure repairs meet Crash Champions and I-CAR quality standards, are billed accurately, and follow back-of-shop PPE protocols.
Ensure production staff follow punch-in/out guidelines and flag-hour procedures for weekly payroll processing; manage staff PTO, vacation, and leave.
Coordinate with Body Technicians, Collision Estimators, and Parts Managers to maintain production flow and meet delivery requirements.
Write complete DRP complaint estimates after disassembly and damage discovery, update Collision Estimator estimates as needed, and lock final estimates.
Understand teammate position requirements, interview and hire candidates, and provide performance coaching, feedback, and support for growth and progression.