Collision Estimator

Crash Champions•Reading, PA

16h•$65,000 - $142,600

About The Position

The Collision Estimator guides customers through vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value. The role prepares initial estimates, writes complete estimates after disassembly and damage evaluation, and locks final estimates. The estimator manages repairs through completion, performs in-process quality control to ensure Crash Champions’ standards, and keeps customers informed about vehicle status. The role also reviews data procedures with Body Technicians, completes post-scanning for each vehicle, and handles repair-order closeout and related paperwork and requirements.

Requirements

Customer service skills.
Organization and multitasking skills, good time management, and the ability to adapt to a fast-paced environment.
Ability to work in a fast-paced environment.

Nice To Haves

Knowledge of working with insurance partners.
Knowledge of multiple estimating systems; CCC One is preferred, as well as Mitchell and Audatex.

Responsibilities

Educate customers about the vehicle repair process, insurance procedures, customer rights, repair techniques, safety, and value.
Complete initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
Manage each repair throughout the process and perform in-process quality control to ensure Crash Champions’ quality standards.
Keep customers informed and updated on their vehicle’s status and provide a positive customer experience.
Pull and review data procedures for or with Body Technicians and complete post-scanning for each vehicle in the repair process.
Pre-close the final repair order, handle disbursement paperwork, address file exceptions, and ensure carrier-specific requirements are complete.