Collision Estimator

Atlantic Emergency Solutions-Atlantic Heavy Duty•Hanover, MD

19h•Onsite

About The Position

At Atlantic Emergency Solutions, our Collision Estimator is responsible for assessing and estimating the repair costs for vehicles that have been damaged in collisions. This role requires a deep understanding of vehicle construction, repair processes, and the ability to accurately estimate the cost of parts, labor, and materials required for repairs. The estimator collaborates closely with customers, insurance companies, and repair technicians to ensure that repairs are done efficiently, on time, and within budget. You get stable hours, a Monday through Friday schedule, and the opportunity to work in a professional shop environment focused on quality and safety.

Requirements

Strong understanding of parts terminology and descriptions
Knowledge of basic parts pricing to ensure accurate quotes
Knowledge of current labor rates to ensure pricing accuracy and competitiveness
Excellent verbal and written communication skills, with the ability to explain complex repair details in a clear and professional manner
Strong interpersonal skills, with the ability to manage customer expectations and address concerns
Proficient in basic computer programs such as Excel, Word, and Outlook
Ability to accurately assess damage and estimate repair costs
Ability to manage multiple estimates and projects simultaneously, ensuring timely completion of tasks
Ability to interpret written estimates from various estimation programs
Ability to address issues as they arise, offering creative and cost-effective solutions
Pre-employment drug screening and satisfactory driving record required

Responsibilities

Inspect damaged vehicles to evaluate the extent of damage and determine the necessary repairs. Use tools such as measuring systems and visual inspection to ensure accurate assessment
Prepare detailed, accurate, and timely repair estimates, including parts, labor, and materials. Ensure estimates are in line with industry standards and repair shop guidelines
Communicate with customers to discuss the damage assessment and the required repairs. Explain estimates and repair processes in a clear and professional manner
Work with insurance adjusters to confirm the scope of repairs and resolve any discrepancies in estimates. Provide supporting documentation for insurance claims
Coordinate with parts suppliers to order necessary parts for repairs, ensuring availability and timely delivery
Ensure that the repair process aligns with the estimate. Monitor repair progress and make any necessary adjustments to the initial estimate as work progresses
Maintain accurate records of estimates, customer information, and repair details. Ensure all documentation complies with insurance requirements and company standards
Inspect the completed repairs to ensure they meet quality standards and the vehicle is restored to its pre-accident condition.
Provide excellent customer service by addressing concerns or issues promptly and professionally