COLLISION CENTER SECRETARY

Doral Automotive Group•Hialeah, FL

23h•Onsite

About The Position

The Collision Center Secretary is the front-facing administrative support for Ford of Hialeah's collision center. This role is responsible for greeting customers, managing communications, processing paperwork, and ensuring the administrative side of the collision center runs smoothly and efficiently. The ideal candidate is professional, detail-oriented, and able to handle a busy customer-facing environment with grace and efficiency.

Requirements

2–4 years of administrative, receptionist, or customer service experience
Experience with Tekion or similar DMS is a plus
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Comfortable working in a fast-paced, customer-facing environment
Proficiency in Microsoft Office Suite

Nice To Haves

Collision center or dealership experience strongly preferred
Bilingual (English/Spanish) strongly preferred given our South Florida market

Responsibilities

Greet customers upon arrival and provide a welcoming and professional first impression
Answer and direct phone calls, emails, and inquiries related to collision center repairs and appointments
Schedule vehicle drop-offs, repair appointments, and customer follow-up calls
Assist customers with paperwork, rental car coordination, and insurance documentation
Open, process, and close repair orders accurately in Tekion DMS
Communicate repair status updates to customers on behalf of the collision center team
Maintain organized filing systems for repair orders, estimates, and insurance documents
Coordinate with insurance adjusters, rental car companies, and vendors as needed
Support the Collision Center Manager and Assistant Manager with administrative tasks
Ensure the front office area is clean, organized, and professional at all times