Collision Center Receptionist / Automotive Customer Service Representative

Diehl CDJR of Robinson • McKees Rocks, PA

11d • Onsite

About The Position

Diehl Collision of Robinson is seeking a friendly, professional, and highly organized Collision Center Receptionist / Automotive Customer Service Representative to join their team in Robinson Township, Pennsylvania. This role is ideal for an outgoing individual who enjoys helping customers, staying organized, answering phones, and ensuring a busy office runs smoothly. The ideal candidate will possess excellent communication and customer service skills, be comfortable in a fast-paced environment, and understand the importance of being the first impression for customers visiting the collision center.

Requirements

• Professional, dependable, and organized demeanor.
• Comfortable interacting with customers throughout the day.
• Excellent verbal and written communication skills.
• Professional phone and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer and data-entry skills.
• Ability to learn automotive and collision repair software.
• Attention to detail and accuracy.
• Ability to prioritize tasks in a busy office environment.
• Dependable attendance and positive attitude.
• Ability to work effectively as part of a team.

Nice To Haves

• Previous receptionist, administrative, office, or customer service experience.
• Automotive dealership or collision center experience.

Responsibilities

• Greet customers professionally and assist them upon arrival.
• Answer and route incoming phone calls.
• Schedule appointments and address customer inquiries.
• Communicate basic repair and appointment information to customers.
• Direct customers to collision estimators, service personnel, and appropriate departments.
• Assist with customer check-in and vehicle drop-off procedures.
• Maintain accurate customer information and documentation.
• Perform data entry and general administrative duties.
• Scan, file, organize, and maintain collision repair paperwork.
• Assist with insurance and repair documentation.
• Coordinate customer transportation and vehicle pickup information.
• Communicate with estimators, technicians, parts personnel, and management.
• Handle incoming and outgoing correspondence.
• Maintain a clean, professional, and welcoming reception area.
• Assist management with additional administrative responsibilities.

Benefits

• Opportunity to build a career with Diehl Automotive.
• Play an important role in creating a positive customer experience.
• Support estimators, technicians, painters, parts personnel, and management team.
• Excellent opportunity for someone interested in building a career in automotive customer service, collision center administration, dealership operations, or automotive office management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed