COLLISION CENTER OFFICE ASSISTANT/RECEPTIONIST

Commonwealth Motors•Lawrence, MA

12d•Onsite

About The Position

The Collision Center Office Assistant/Receptionist at Commonwealth Motors in Lawrence, Massachusetts is a full-time hourly position in the auto industry. This individual contributor role is responsible for providing excellent customer service to our valued customers and assisting with administrative tasks in our Collision Center office. The ideal candidate will have exceptional communication skills, attention to detail, and a passion for delivering top-notch customer care.

Requirements

High school diploma or equivalent required
Previous experience in a customer service role, preferably in the automotive industry
Excellent interpersonal and communication skills
Strong organizational and multitasking abilities
Proficient in Microsoft Office and other relevant software
Must be able to work in a fast-paced environment and handle multiple tasks at once
Ability to work well in a team and independently
Willing to work flexible hours, including evenings and weekends, as needed

Nice To Haves

Some college coursework preferred
Bilingual (English/Spanish) skills preferred, but not required

Responsibilities

Greet customers in a friendly and professional manner and direct them to the appropriate department or staff member
Answer incoming phone calls and direct them to the appropriate parties or take detailed messages
Schedule appointments for customers and ensure all necessary information is collected and accurately recorded
Maintain an organized and clean work area in the reception and waiting areas
Assist with general administrative tasks such as filing, data entry, and maintaining office supplies
Communicate with technicians and customers to provide updates on repairs and answer any questions or concerns
Handle customer inquiries and complaints in a prompt and professional manner, escalating to management when necessary
Follow company policies and procedures to ensure a positive customer experience at all times
Collaborate with other departments to ensure smooth and efficient operations in the Collision Center
Adhere to all safety protocols and maintain a safe and clean work environment