Kendall Collision Center Manager

Kendall Auto Group•Eugene, OR

2d•Onsite

About The Position

Kendall Collision Center in Eugene is currently looking for an experienced Collision Center Manager to join our team of skilled professionals! We are a top producing collision center with room to grow! We are looking for someone with a proven track record who has the skills to be an exceptional Collision Center Manager. Previous Collision Manager experience is REQUIRED! Kendall Auto Group has been in business Eugene, Oregon since 1937 and continues to be an industry leader. We prioritize providing world-class customer service and serving the greater Eugene community!

Requirements

Previous Collision Manager experience is REQUIRED!
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
Aptitude in decision-making and problem solving
Ability to lead and work collaboratively with others to meet shared objectives
Demonstrated ability to meet deadlines and achieve successful results
Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
Proficient with Computers and other technology
A valid driver’s license is required

Nice To Haves

Proven track record
Skills to be an exceptional Collision Center Manager

Responsibilities

Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
Teammate support: Support teammates during peak times by receiving customers, checking in vehicles and writing estimates as needed
Monitor and attain production goals and standards: Ensure all repairs are in line with Kendall quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
Manage daily production flow: Communicate with team (Body Technicians, Collision Estimators, Parts Managers) to ensure production is moving as needed to meet delivery requirements
Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities