Collison Center Estimator

Reliable Superstore • Springfield, MO

58d • Onsite

About The Position

Reliable Collision is a top-performing, award-winning Toyota/Lexus Certified Collision Center within Berkshire Hathaway Automotive that services Reliable Toyota/Lexus, BMW of Springfield, and Audi Springfield. They are looking for an experienced Collision Center Estimator who can perform in a fast-paced, high-volume environment. The role requires accuracy, urgency, accountability, strong communication, and an uncompromising commitment to customer service. Most repairs are on newer Toyota and Lexus vehicles.

Requirements

• Experienced in a high-volume collision environment
• Extremely detail-oriented and accurate
• Able to manage multiple claims and repair stages
• Confident handling customers, insurance personnel, technicians, and management
• Comfortable with difficult conversations and finding solutions
• Professional, dependable, and team-oriented
• Focused on results, customer satisfaction, and getting the job done
• Computer proficiency is required.

Nice To Haves

• CCC ONE experience is a major advantage.
• CDK experience is helpful but not required.

Responsibilities

• Own the customer experience from estimate to delivery.
• Inspect vehicles, identify damage, and write thorough, accurate estimates.
• Work directly with insurance adjusters to document, support, and authorize repairs.
• Photograph and document damage, supplements, and repair requirements.
• Communicate consistently with customers, insurance companies, technicians, and management.
• Handle multiple repair orders without losing control of the details.
• Coordinate with production to keep vehicles moving through the shop.
• Deliver completed vehicles and ensure customers leave confident and satisfied.
• Protect and build our reputation through above-average CSI results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed