Experienced Collision Center Estimator

Durango Motor Company • Durango, CO

2d • Onsite

About The Position

ABRA Auto Body & Glass, part of the Durango Motor Company family, is seeking a highly skilled and experienced Collision Estimator. The ideal candidate takes pride in accuracy, integrity, and delivering exceptional guest experience. Our culture is built on teamwork, accountability, craftsmanship, and continuous improvement. You'll have the support, technology, and resources needed to succeed while building a long-term career with unlimited earning and growth potential. We are looking for a highly skilled and experienced professional seeking the right opportunity for huge income opportunity and career growth in the automotive collision repair industry. The role requires the ability to manage and maintain a large workload efficiently and effectively to service our insurance partners and Dealership brands, while maintaining constant communication with guests and DRP partners. Familiarity with top-tier Insurance Company Guidelines and DRP protocols is essential. The position demands the ability to maintain a high CSI score, understanding what it takes to achieve it and consistently keeping guest satisfaction above 95% or demonstrating the ability to correct and adjust for constant improvement in service offering. This position requires expert-level knowledge of vehicles, parts, and collision repair processes, with the ability to write accurate and defensible estimates with a quality-first mentality and integrity. A minimum of 5 years of Estimator experience in a high-production collision repair shop environment is required. ICAR and/or ASE certifications are preferred.

Requirements

• Minimum of 5 years of collision estimating experience in a high-production collision repair facility required.
• Expert knowledge of collision repair processes, vehicle construction, parts identification, and repair planning.
• Ability to accurately write and negotiate repair estimates while maintaining quality, integrity, and profitability.
• Experience working with major insurance carriers, DRP programs, and insurance repair guidelines.
• Previous customer service experience required.
• Excellent verbal and written communication skills with the ability to build trust with guests and insurance partners.
• Strong organizational skills with the ability to prioritize and manage multiple repairs simultaneously.
• Proficient with estimating software and standard computer applications.
• Ability to work in a fast-paced, team-oriented environment.
• Willing to submit to a pre-hire background check.
• Valid Driver's License.
• Ability to remain in stationary positions (standing/sitting) for extended periods of time, 6 plus hours.
• Ability to lift up to 25 lbs comfortably.
• Ability to bend, squat, kneel, or stoop as needed.

Nice To Haves

• ICAR and or ASE certifications preferred.

Responsibilities

• Write accurate, complete, and defensible collision repair estimates using industry-standard estimating software.
• Review vehicle damage and determine appropriate repair versus replacement procedures while following OEM repair guidelines.
• Maintain expert knowledge of vehicle construction, parts, repair procedures, and insurance estimating practices.
• Manage a high-volume workload efficiently while meeting production and cycle time goals.
• Maintain strong communication with guests throughout the repair process and provide timely status updates.
• Build and maintain positive working relationships with insurance companies, DRP partners, and internal team members.
• Work closely with technicians, production staff, and management to ensure repairs meet quality and safety standards.
• Maintain CSI scores above company expectations through exceptional guest service and proactive communication.
• Identify supplements and additional damage promptly while ensuring estimate accuracy.
• Stay current on OEM procedures, estimating systems, and insurance guidelines.

Benefits

• Medical, dental, vision, supplemental insurance, employer-paid life insurance, employee assistance program, Anytime Fitness discount
• Flexible PTO, sick leave, holiday pay, volunteer time off
• 401(k) with company match, Christmas Club savings/matching, annual boot allowance reimbursement, company uniforms
• Paid hands-on training, career development, and clear advancement opportunities
• Employee discounts on products/services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed