Collibra SaaS Platform Support Lead

Cynet Systems•Rahway, NJ

About The Position

This role involves leading and overseeing the support operations for the Collibra Data Governance SaaS platform. The primary goal is to ensure optimal system performance and user satisfaction. The position requires managing incident response, problem resolution, and root cause analysis for platform-related issues to minimize disruption to business operations. Collaboration with cross-functional teams, including data stewards, business users, and IT stakeholders, is essential for addressing data governance requirements and platform enhancements. The role also includes coordinating platform upgrades, patch management, and release deployments, as well as developing and maintaining platform documentation, standard operating procedures, and training materials. Monitoring platform usage, performance metrics, and service level agreements (SLAs) is crucial for ensuring compliance and driving continuous improvement. Additionally, the role supports user onboarding, access management, and role-based security configurations, and advises on best practices for data governance, data quality, and metadata management using Collibra. Proactive identification of opportunities for automation, process optimization, and innovation within the data governance support function is expected. The Lead will serve as the primary point of contact for escalations and critical incidents related to the Collibra SaaS platform.

Requirements

8+ years of experience in data governance, data management, or IT support roles.
3+ years of hands-on experience supporting Collibra Data Governance SaaS platforms.
Deep understanding of data governance frameworks, metadata management, and data quality principles.
Strong technical proficiency in SaaS platform administration, cloud computing concepts, and IT service management (ITSM) processes.
Experience with incident management, troubleshooting, and problem-solving within enterprise-grade platforms.
Familiarity with regulatory requirements and data privacy standards relevant to healthcare and life sciences.
Exposure to GxP, HIPAA, or other compliance frameworks in the healthcare or life sciences industry.
Strong verbal and written communication skills.
Excellent communication and presentation skills.
Ability to communicate effectively with stakeholders.
Proven ability to document processes, create knowledge base articles, and deliver user training.

Nice To Haves

Collibra Ranger or Collibra Certified Professional certification.
Experience with automation tools, scripting (e.g., Python, Shell), or integration with other data management solutions.
Project management or ITIL certification.

Responsibilities

Lead and oversee the support operations for the Collibra Data Governance SaaS platform, ensuring optimal system performance and user satisfaction.
Manage incident response, problem resolution, and root cause analysis for platform-related issues, ensuring minimal disruption to business operations.
Collaborate with cross-functional teams including data stewards, business users, and IT stakeholders to address data governance requirements and platform enhancements.
Coordinate platform upgrades, patch management, and release deployments in accordance with industry and organizational best practices.
Develop and maintain platform documentation, standard operating procedures, and training materials for end users and support teams.
Monitor platform usage, performance metrics, and service level agreements (SLAs) to ensure compliance and drive continuous improvement.
Support user onboarding, access management, and role-based security configurations within the Collibra platform.
Advise on best practices for data governance, data quality, and metadata management using Collibra.
Proactively identify opportunities for automation, process optimization, and innovation within the data governance support function.
Serve as the primary point of contact for escalations and critical incidents related to the Collibra SaaS platform.