College of Education Academic & Business Operations Specialist

UO HR Website•Eugene, OR

6d•$23 - $35

About The Position

The College of Education Academic and Business Operations Specialist (ABOS) will provide leadership and support to all academic programs within the College of Education, including three academic departments: Counseling Psychology and Human Services (CPHS), Education Studies (EDST), and Special Education and Clinical Sciences (SPECS). This position will be the primary, day-to-day point of contact for students and faculty, responsible for independently communicating with individuals and groups at all levels of the university to research, interpret and disseminate information. The ABOS will serve as an academic staff lead and will provide training and onboarding support for new Academic Program Coordinators (APCs), as well as assigning and reviewing work. This position also provides guidance to students, faculty, and other academic staff related to curriculum, application requirements, academic planning, and scheduling. This position will triage escalated concerns and follow them through to resolution. The ABOS will be independently responsible for developing and evaluating the APC's operational processes and procedures and for developing long and short-term operational goals for COE academic programs and support staff. As an academic staff lead, other duties will include: technical consultation including serving as a communications link within the COE by interpreting rules, regulations, program policies, and procedures to both internal and external stakeholders as well as acting as a technical policy advisor in the college; operations review including reviewing program operations for compliance, identifying operational strengths and weaknesses, developing training programs, and leading staff and faculty in new systems and processes; and conducting programmatic trainings including developing and leading technical training on program policies and procedures and developing and updating procedure manuals. This position will serve as the department liaison with the Division of Graduate Studies, Registrar’s Office, Office of Admissions, Human Resources, and Payroll. The ABOS will meet regularly with department heads, program directors, and other departmental faculty to discuss department/program academic and business operations, propose ideas, and implement solutions for improvement. The ABOS is expected to complete tasks and projects independently and receives general supervision from the Director of Financial Operations, with additional direction from the Business Managers, Department Heads and program directors.

Requirements

Two years of experience as an administrative specialist or executive support specialist, which included administrative support for a project, program, or operation. Administrative support includes those duties beyond clerical/secretarial, such as: interpretation of laws, rules, and regulations; administrative data collection and analysis; and evaluation of projects, processes, and operations; OR
An equivalent combination of training and experience.
One year of postsecondary education may be substituted for up to one year of the experience.
Ability to communicate effectively.
Commitment to, experience with, and/or ability to work effectively with students, faculty, and staff from a variety of diverse backgrounds in support of a welcoming and inclusive environment.
Proficiency in Word, Excel, and Outlook (or similar software).
Ability to work effectively with individuals at all levels of an organization.
Strong organizational and time management skills, attention to detail, and ability to work in a fast-paced environment with frequent interruptions and competing priorities.
Excellent problem solving and critical thinking skills, and the ability to use independent judgment when making decisions.
Ability to demonstrate initiative, set priorities, and achieve goals.

Nice To Haves

Bachelor’s degree.
Experience supporting academic program(s) in a higher education setting.
Experience with Banner, GradWeb, Slate, Courseleaf and EMS.
Experience training and overseeing the work of others.

Responsibilities

Provide leadership and support to all academic programs within the College of Education.
Serve as the primary, day-to-day point of contact for students and faculty.
Independently communicate with individuals and groups at all levels of the university to research, interpret and disseminate information.
Serve as an academic staff lead and will provide training and onboarding support for new Academic Program Coordinators (APCs), as well as assigning and reviewing work.
Provide guidance to students, faculty, and other academic staff related to curriculum, application requirements, academic planning, and scheduling.
Triage escalated concerns and follow them through to resolution.
Independently responsible for developing and evaluating the APC's operational processes and procedures and for developing long and short-term operational goals for COE academic programs and support staff.
Serve as a communications link within the COE by interpreting rules, regulations, program policies, and procedures to both internal and external stakeholders as well as acting as a technical policy advisor in the college.
Review program operations for compliance, identifying operational strengths and weaknesses, developing training programs, and leading staff and faculty in new systems and processes.
Develop and lead technical training on program policies and procedures and developing and updating procedure manuals.
Serve as the department liaison with the Division of Graduate Studies, Registrar’s Office, Office of Admissions, Human Resources, and Payroll.
Meet regularly with department heads, program directors, and other departmental faculty to discuss department/program academic and business operations, propose ideas, and implement solutions for improvement.