College Navigator

Texas Southmost College•Austin, TX

25d

About The Position

The College Navigator collaborates with school districts to promote a college-going culture and facilitate recruitment, enrollment, and student success while students are still in high school. Under the direction of the Coordinator of High School Programs and Services, the position increases recruitment activities for parents and students beginning in middle school and continuing through high school for the various dual programs. The role provides proactive, individualized case management to support student success, retention, and completion in collaboration with students, families, and high school counselors. The position provides comprehensive support for dual-enrollment recruitment, admissions, and retention in partnership with independent school districts, charter schools, and private schools. It serves as a liaison between Texas Southmost College and assigned middle and secondary schools, providing information on dual-program pathways and coordinating presentations, advising, workshops, and other outreach. The College Navigator travels extensively to designated schools, maintains student records and caseload documentation, and helps students plan their academic progression and transition to college.

Requirements

Valid driver’s license.
Access to reliable transportation with state-required insurance.
Ability to travel extensively, including outside the College’s service area; the posting states travel is 80% of the week.
Ability to work evenings, holidays, or weekends when required by deadlines or special events.
Ability to interpret high school transcripts and test scores for dual-program placement.
Ability to use or work with Target X CRM, STARFISH, and the Self-Service platform.
Ability to meet the physical demands described, with reasonable accommodations available as stated in the posting.

Responsibilities

Support dual-enrollment recruitment, admissions, and retention activities in collaboration with independent school districts, charter schools, and private schools.
Establish and maintain partnerships with middle and secondary school counselors and faculty.
Organize and deliver presentations about available dual programs at assigned middle and secondary schools.
Assist school counselors in developing short- and long-range plans to retain dual-enrollment students and meet school requirements.
Act as a liaison between Texas Southmost College and assigned schools to provide information about pathways related to school curricula.
Meet with prospective dual-enrollment students, parents, and counselors; distribute program information and respond to questions while stationed at schools.
Travel to designated middle and secondary schools, including outside the College’s service area, to meet with dual students, counselors, and parents.
Travel for student recruitment, including travel that may occur during evenings or weekends.
Coordinate with school counselors and the Office of Admissions and Records to escalate student issues, including transcript evaluations, complete withdrawals, and enrollment appeals.
Comply with FERPA and applicable federal, state, and College student-record requirements and procedures.
Process admissions documents for an assigned caseload of dual students.
Use Target X CRM reports to communicate recruitment efforts and program eligibility to school counselors.
Advise students during weekly visits, explain academic progress, and communicate faculty concerns using the STARFISH system.
Review STARFISH reports for faculty concerns and provide timely updates to school counselors.
Plan students’ academic pathways throughout high school using the Self-Service platform and guide them through registration during their designated periods.
Resolve enrollment-process issues, review enrollment requirements and degree audits, and help students identify college resources.
Work with school counselors to prepare students for TSC graduation, enrollment at TSC after secondary school, or discussions about reverse transfer.
Conduct individual or group meetings with prospective students and parents to share college information in collaboration with school counselors.
Create and conduct annual training for school counselors with guidance from the Coordinator of High School Programs and Services.
Create and conduct meetings and workshops for at-risk students and parents about the implications of earned and attempted credits after high school.
Assess students’ needs, goals, interests, and prior academic experiences to guide development of successful academic career plans.
Interpret high school transcripts and test scores for dual-program placement purposes.
With approval from the Coordinator of High School Programs and Services, create and maintain marketing materials for assigned schools and update them when dual-program information changes.
Understand district dual-program pathways relevant to individual school districts.
Attend work regularly and punctually and follow a work schedule that meets worksite demands.
Complete duties in compliance with College standards, policies, and guidelines; use sound judgment and interpersonal skills in working with coworkers, supervisors, faculty, staff, students, and customers.
Complete required College training and professional development sessions and support the College’s strategic values and goals.
Serve on committees as appropriate and as appointed by the supervisor.
Promote positive morale and teamwork and provide customer service to students, faculty, and the community.
Perform other duties as assigned.