College Intern - TechStop

SRP • Tempe, AZ

2d • Onsite

About The Position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: 401(k) plan with employer matching Access to a recreation and fitness facility Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year Summary The candidate will be part of the End User Support (EUS) team, whose mission is to improve stakeholder experiences by providing delivery channels for self-service and flexibility to support working anywhere, anytime, on any device. This position is responsible for providing exceptional customer service support to SRP employees and fellow team members by ensuring efficient and effective work order management. Position is on-site only Student interns are required to work on-site a maximum of 29.5 hours per week. Work week is Monday - Friday during support hours of 5am-5pm Position requires reliable transportation for Mobile TechStops Start time will vary for Mobile TechStop's (530a - 530p) - depending on rotation Candidate will need to fulfill one year on End User Support team before allowed to bid The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

Requirements

• A high school diploma, GED, or equivalent is required.
• Experience with the Windows & Macintosh Operating System and Microsoft Office productivity suite as well as Android\IOS mobile devices.
• A strong background in client support and demonstrated ability to work with clients of varied technical skill levels
• Oral and written communication skills, including understanding of good documentation practices
• Well organized with the ability to manage and prioritize multiple tasks simultaneously.
• College level coursework (100 or higher) from an accredited institution is preferred.
• All candidates must be legally authorized to work in the United States.

Responsibilities

• Provide on-site support in a walk-up support center for IT issues, requests, and devices (smart phones, tablets, laptops, and software), including general support, repairs, and refreshes.
• Troubleshoot issues with applications, operating systems, services, hardware, network connectivity and other infrastructure.
• Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues.
• Work within a defined set of processes and procedures, including Incident Management, Knowledge, and Request Tickets.
• Create knowledge articles for Support and Business stakeholders.
• Assist with other unlisted duties as needed.

Benefits

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED