College Intern - TechStop

SRP • Tempe, AZ

2d • Onsite

About The Position

SRP is seeking a motivated College Intern to support our teams while gaining hands-on experience in a collaborative, mission-driven environment. This internship offers students the opportunity to apply classroom knowledge to real-world projects that support SRP’s commitment to delivering reliable, sustainable water and power services. Interns will work closely with experienced professionals, contribute to meaningful work, and develop technical and professional skills relevant to their field of study. The role is designed to foster learning, teamwork, and innovation while providing exposure to SRP’s operations and culture. This is an excellent opportunity for students who are eager to learn, grow, and make an impact while exploring a future career with SRP. The candidate will be part of the End User Support (EUS) team, whose mission is to improve stakeholder experiences by providing delivery channels for self-service and flexibility to support working anywhere, anytime, on any device. This position is responsible for providing exceptional customer service support to SRP employees and fellow team members by ensuring efficient and effective work order management. The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum. Work week is Monday - Friday during support hours of 5am-5pm.

Requirements

• A high school diploma, GED, or equivalent is required.
• Experience with the Windows & Macintosh Operating System and Microsoft Office productivity suite as well as Android\IOS mobile devices.
• A strong background in client support and demonstrated ability to work with clients of varied technical skill levels
• Oral and written communication skills, including understanding of good documentation practices
• Well organized with the ability to manage and prioritize multiple tasks simultaneously.
• In order to be eligible for the Student Intern Program at SRP, the employee must be actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester and must be working towards a degree or certificate from an accredited college or university.
• For an accelerated program, the student must be enrolled in six credit hours in the equivalent of a traditional semester
• All candidates must be legally authorized to work in the United States.
• Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

Responsibilities

• Provide on-site support in a walk-up support center for IT issues, requests, and devices (smart phones, tablets, laptops, and software), including general support, repairs, and refreshes.
• Troubleshoot issues with applications, operating systems, services, hardware, network connectivity and other infrastructure.
• Partner with other support teams and tiers by providing knowledge and technical assistance to fulfill requests and resolve issues.
• Work within a defined set of processes and procedures, including Incident Management, Knowledge, and Request Tickets.
• Create knowledge articles for Support and Business stakeholders.
• Assist with other unlisted duties as needed.

Benefits

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED