College Intern - SRP Content Management

SRP • Tempe, AZ

5d • Hybrid

About The Position

The Content Services internship offers a dynamic opportunity to work on a large, corporate-wide project while gaining hands-on experience in Information Management and IT best practices. Interns will develop valuable technical and business skills and have opportunities to build connections across SRP. This role involves collaboration with a variety of IT professionals, including Systems Administrators, Business Analysts, Project Managers, and Information Architects. The responsibilities are engaging and designed to provide meaningful, real-world experience. The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

Requirements

• Skilled in the use of Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, SharePoint, and web browsers.
• Excellent communication and presentation skills; ability to communicate clearly with clients and colleagues.
• Deals well with ambiguity and is comfortable in a fast paced and evolving work environment.
• Results oriented.
• High degree of learning agility.
• Team player.
• Highly organized.
• Customer Focus: delivers excellent customer service.
• Achiever: consistently works to meet daily goals.
• Responsibility: reliable, accountable, and follows through on tasks.

Nice To Haves

• College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills.
• Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.

Responsibilities

• Deliver client support for users of enterprise content management solutions (OpenText Content Suite, iManage, and Microsoft 365 applications) assisting with questions and service requests.
• Troubleshoot and resolve customer, system, and technical issues in enterprise content management systems by identifying root causes, coordinating with stakeholders, and implementing timely solutions.
• Partner with business units across SRP to gather and document requirements for new requests.
• Collaborate with System Administrators to design and implement solutions using built-in capabilities across a variety of enterprise content management solutions.
• Provide ongoing support for deployed solutions.

Benefits

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED