College Intern - Solution Center IT Help Desk

SRP • Tempe, AZ

22h • Hybrid

About The Position

SRP is recruiting a Solution Center/Help Desk Student Intern. The ideal candidate will be a college Freshman, or Sophomore in an IT related curriculum. Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify. The student intern must be available to work Monday through Friday. The student intern will work daily scheduled hours based on the department’s needs, with a minimum department requirement of 30 hours and up to 40 hours per week maximum.

Requirements

• A high school diploma, GED, or equivalent is required.
• College Freshman, or Sophomore in an IT related curriculum.
• Must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters.
• Must be available to work Monday through Friday.
• Must be available to work a minimum of 30 hours and up to 40 hours per week maximum.

Nice To Haves

• Familiarity with many of the following: Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange
• Microsoft 365 (MS365) applications
• Windows Operating Systems: Windows 11, Microsoft Edge, Chrome, and Firefox, to include understanding configuration and properties
• Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet
• Desktop hardware, including the ability to problem-solve hardware component issues
• Laptop hardware, including wireless
• Smartphones, Android and iPhone
• Customer service experience
• College level coursework (100 or higher) from an accredited institution is preferred.

Responsibilities

• Provide phone/chat assistance to internal SRP employees with varying degrees of technical knowledge
• Provide excellent customer service, demonstrating patience while effectively dealing with employee technical problems
• Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation

Benefits

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED