College Intern - Learning Solutions

SRP • Tempe, AZ

1d • Hybrid

About The Position

We are seeking a motivated and detail-oriented Learning Solutions Intern to join our team. This internship provides hands-on experience supporting our Learning Management System ("LMS") software and learning environment, and the Learning Solutions Team as a whole. This intern role will primarily focus on being the first responder to LMS service ticket requests. They will be collaborating with our LMS Administrators and Instructional Designers as well as working directly with SRP employees across the business to assist in troubleshooting issues. This role is designed to provide practical experience in process documentation, stakeholder collaboration, testing support, and solution delivery. The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 32 hours and up to 40 hours per week maximum.

Requirements

• Currently pursuing a degree in Business, Information Systems, Computer Science, Education, or a related field
• Curious and eager to learn
• Self-motivated and dependable
• Strong critical thinking skills
• Comfortable asking questions and seeking clarification
• Ability to manage multiple assignments and priorities
• Collaborative and professional in team interactions
• College level coursework (100 or higher) from an accredited institution is preferred.
• Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.
• All candidates must be legally authorized to work in the United States.
• Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.

Nice To Haves

• Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills.

Responsibilities

• Respond to requests for assistance with computer-based training needs as well as coordination of adding instructor-led courses to our LMS
• Assist with gathering, documenting, and organizing business and functional requirements
• Support the creation and maintenance of process flows and business documentation
• Analyze business processes and identify opportunities for improvement
• Assist with documenting current and future state workflows
• Collaborate with team members to clarify business needs and solution expectations
• Help maintain project and requirements documentation repositories
• Exposure to Agile delivery methodologies
• Participation in team events such as bi-weekly team meetings, planning sessions, Talent Development all-hands meetings, and vendor demos

Benefits

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED