College Intern - Data Center Operations

SRP • Tempe, AZ

8d • Hybrid

About The Position

SRP is seeking a motivated College Intern to gain hands-on experience supporting IT operations in a collaborative, mission-driven environment. In this role, interns will monitor IT systems for software and hardware communication issues, assist internal employees with technical support inquiries, and help troubleshoot and resolve technology-related problems. The intern will provide exceptional customer service, perform problem-solving over the phone, and escalate issues as needed while working alongside experienced professionals. This opportunity allows students to apply classroom learning to real-world challenges, develop technical and professional skills, and gain valuable exposure to SRP's technology operations, culture, and commitment to innovation and service excellence.

Requirements

• A high school diploma, GED, or equivalent is required.
• Actively enrolled in a minimum of six (6) credit hours that are college level (100) or above over the course of a regular semester and must be working towards a degree or certificate from an accredited college or university.
• Must live and work in Arizona.
• Must be legally authorized to work in the United States.

Nice To Haves

• College level coursework (100 or higher) from an accredited institution is preferred.
• Familiarity with critical thinking and problem solving.
• Familiarity with MS365 (Teams, Excel, Word), Outlook.
• Familiarity with Windows Operating System.
• Familiarity with Internet Explorer, to include understanding configuration and properties.
• Familiarity with Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet.
• Familiarity with Desktop hardware, including the ability to problem-solve hardware component issues.
• Familiarity with Laptop hardware, including wireless.
• Familiarity with Batch processing.
• Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.

Responsibilities

• Monitor IT systems to detect error messages that signal malfunctions in communications of software and/or hardware and respond appropriately per documented procedures.
• Provide phone assistance to internal SRP clients with varying degrees of technical knowledge.
• Provide excellent customer service, demonstrating patience while effectively dealing with client problems.
• Perform problem-solving over the phone and determine appropriate course of problem escalation as required.

Benefits

• Competitive pay
• Performance incentives
• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED