College Intern - Clerk's Office

Oakland County•Pontiac, MI

9d•Onsite

About The Position

Oakland County is seeking a College Intern for the Clerk's Office e-Services Center. This role offers hands-on experience in the legal field and court services, supporting public access to justice. The e-Services Center, located in the Oakland County Courthouse, provides public access to computer stations for e-filing court documents, searching court records, obtaining copies, and accessing legal resources like Michigan Legal Help. The center operates Monday through Friday, 8:30 a.m. to 4:30 p.m., excluding county holidays.

Requirements

Current enrollment in an accredited college or university with status as a freshman or sophomore status (equates to steps 1 or 2 of salary range).
Current enrollment in an accredited college or university with status as a junior/senior status (equates to steps 3 or 4 of salary range).
Current enrollment in an accredited college or university in a graduate degree program (equates to steps 5 or 6 of salary range).
Reasonable ability to present ideas effectively, either orally or in writing.
Reasonable ability to utilize personal computer programs and other data processing capabilities.
Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.
Knowledge of program analysis, evaluation, research methods and statistics.
Ability to plan and complete assignments within deadlines.
Ability to make routine decisions in accordance with policies and procedures.
Ability to recognize and correct departures from operating practices and procedures.
Ability to initiate improvements in operations.
Ability to perform standardized and statistical computations.
Ability to communicate with employees and public, ability to understand and respond to questions, follow directions.
Skilled in comparing characteristics of document, and to perform arithmetic accurately.

Nice To Haves

Experience in a legal and court services environment.
Experience helping the public access important legal resources.
Skills in communication, research, and problem-solving.
Understanding of court systems and local government operations.
Experience in a dynamic, customer-facing role.
Ability to provide reliable personal transportation to travel off of the County campus or to specific sites in the performance of job duties.
Experience in situations where people could become confrontational (at Children’s Village or Circuit Court).

Responsibilities

Provide hands-on support to walk-in customers using the e-Services Center.
Assist individuals with e-filing court documents and navigating court systems.
Help customers search court records and obtain copies of documents.
Guide users through legal resources, including the Michigan Legal Help website.
Support customers in identifying and supplying appropriate legal forms.
Conduct basic legal information interviews to understand customer needs.
Shadow and learn from experienced staff to build knowledge of court operations.
Utilize Countywide and department-specific software to complete assignments.
Analyzes, generates, and maintains records and other reference material necessary for departmental use.
Composes, types, and prints reports, general letters, spreadsheets, e-mail, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.
Answers and makes phone calls, responds to program related questions, and sends written material as appropriate.
Responsible for project assignments, research, and analysis.
Prepares reports analyzing specific aspects of department structures, functions and/or operational procedures.
Assists in interviewing and communicating with children, parents, schools, police, and other agencies as needed, to determine background information and client/parent needs for counseling.
Conducts interviews with County personnel and outside agencies to relay and gather information for departmental use.
Applies research techniques and analytical methods to the study of administrative systems, organizational structures, policies, and procedures.
Prepares project reports, progress summaries, statistical analysis, and related data.
Conducts initial and ongoing interviews with referred clients to gather and subsequently analyze information and social history to resolve identified issues.
Conducts special studies in conjunction with a project, analyzes data and makes recommendations based upon studies.
Utilizes current Countywide and/or department specific software to complete assignments.
Provides information and assistance to the general public and other governmental agencies.