College Completion Manager

IMPROVE YOUR TOMORROW•Sacramento, CA

3d•Hybrid

About The Position

The College Completion Manager is a shared services role within the College Access & Completion Department. This position builds the strategy, tools, trainings, coaching structures, and KPI systems that help regional teams guide students from senior year of high school through college graduation. Regional teams own direct student support; the College Completion Manager builds the infrastructure that helps them do that work well — across senior advising, college matriculation, persistence, community college transfer, and degree completion.

Requirements

Strong alignment with and ability to clearly articulate IYT’s mission, vision, and values to stakeholders and partners
Excellent communication skills that inspire, influence, and drive results
Demonstrates appropriate transparency and vulnerability, building trust and credibility
Highly self-directed with the ability to manage competing priorities, meet deadlines, and deliver quality outcomes in fast-paced environments
Deep commitment to educational equity and improving college outcomes for young men of color
Experience in college access, persistence, postsecondary advising, or student success initiatives
Strong understanding of barriers to college enrollment, matriculation, persistence, transfer, and graduation
Proven ability to develop tools, frameworks, trainings, or resources that are adopted and implemented by others
Experience coaching and supporting staff across multiple regions or teams, using KPI data to drive action and improvement
Strong facilitation, project management, and written communication skills
Willingness to travel regionally within California as needed.
Bachelors degree from an accredited university.
3–5+ years of experience in college access, college completion, student success, postsecondary advising, or persistence work.
Experience developing tools, frameworks, trainings, or implementation resources that others adopt and use; and experience coaching or supporting staff across multiple teams or regions.
High proficiency with Microsoft 365 (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Drive).
Proficiency with Zoom and other virtual collaboration and facilitation tools.

Nice To Haves

Bilingual (English/Spanish) a plus.
A master's degree is strongly preferred.
Experience in a non-profit or mission-driven organization.
Experience with college persistence and completion frameworks.
Experience in a shared services, multi-site, or regional support model.
Experience supporting first-generation college students and navigating community college transfer pathways.
Experience designing tiered student support models, toolkits, or staff-facing playbooks.
Familiarity with Salesforce, dashboards, or student tracking systems preferred.

Responsibilities

Develop and maintain IYT’s college completion framework, defining the milestones students should meet from senior year through graduation, and align senior advising, matriculation, persistence, transfer, and graduation supports into one connected pipeline.
Build tools and guidance for senior year advising, including trackers for college applications, FAFSA/CADAA completion, acceptances, intent to enroll, orientation, placement, and registration.
Develop summer melt prevention timelines, outreach strategies, and enrollment verification systems, and equip regional teams to identify and re-engage seniors at risk of not enrolling.
Define persistence milestones and build guidance for first-semester, first-year, and year-to-year support, including check-in structures, academic progress monitoring, and intervention planning for students facing academic, financial, or basic-needs barriers.
Lead transfer readiness strategy for community college students, covering education plan completion, counselor connection, major and pathway selection, transfer application follow-through, and verified transfer outcomes.
Build graduation readiness tools covering degree audits, credit completion, advisor connection, graduation application, and verified completion.
Define what meaningful college-level support looks like at each stage of the journey, including navigation session expectations, outreach frequency, escalation practices, and a tiered support model based on student need and risk.
Create and maintain practical resources such as milestone trackers, navigation session templates, outreach scripts, implementation guides, and training decks; and design and facilitate training for Program Directors, Program Managers, College Completion staff, and mentors.
Monitor KPI trends across regions — including college enrollment, direct four-year enrollment, summer melt, fall-to-spring and year-to-year persistence, transfer outcomes, and six-year graduation — and partner with Research & Evaluation and the Salesforce/Data team to strengthen dashboards and reporting.
Support regional problem-solving and continuous improvement, translating KPI data into actionable recommendations and ensuring regional teams have clear tools, training, and coaching to execute consistently across sites.
Additional duties as assigned