College Applications & Field Support Analyst

St. Luke’s University Health Network • Bethlehem, PA

10h • Onsite

About The Position

The College Applications and Field Support Analyst maintains and supports information technology users and hardware in the College of Health Sciences. Responsible for the operation and maintenance of computer-assisted simulation technology. This position will be based at the College of Health Sciences and will provide primary Desktop, Device and Applications support for this location. Experience in applications and desktop support in a college setting is heavily preferred.

Requirements

• Experience in solving hardware problems and/or previous computer operations experience.
• A computer science or electronic technology major in Bachelor or Associate degree program.

Nice To Haves

• Experience in applications and desktop support in a college setting is heavily preferred.

Responsibilities

• Provides first-level troubleshooting support for PC hardware failures for College administrators, faculty, staff and students.
• Provides first-level support for network simulation technology.
• Provides first-level support for wireless networking.
• Maintains working knowledge of standard software for the PC's in the College, especially Microsoft Windows and Office and working knowledge of computerized patient models in the simulation lab.
• Instructs PC users in equipment and program functions.
• Communicates with vendor(s) through Information Services, as directed.
• Develops long range plan for computer services including hardware/software for the College.
• Collaborates on implementation of the approved plan for computer services for the College including faculty, staff, and students.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees