COLLECTOR - GUAYAMA BRANCH -MONEY EXPRESS

First BanCorp • Guayama, PR

5d • Onsite

About The Position

The Collector is responsible for the collection of delayed accounts by phone call making or visiting the clients; also helps maintaining the delinquency levels as minimum as possible.

Requirements

• A minimum of one (6) months of working experience in a sales, customer service, or collections environment.
• Twenty-four (24) credits toward an Associate or Bachelor’s Degree, or Banking course, or High School Diploma with 2 years of related experience.
• Available to be transferred to other Branches within the geographical area.
• Computer literate in the use of MS Office (Outlook & Word).
• Basic mathematical skills.
• Sales and Customer service oriented
• Operation Procedure application capability
• Organized and with ability to work in teams within adequate prioritization
• General office equipment management
• Interpersonal communications skills
• Operational procedures application capability

Nice To Haves

• Bilingual (English Spanish) preferred

Responsibilities

• Collects the delayed accounts calling or visiting clients as applicable.
• Maintains the maximum collection effectiveness in accordance with established parameters.
• Offers orientation to clients about the importance of maintaining their credit in good standing.
• Offers the available alternatives as payment arrangements, extensions and refinance.
• Immediately hands in to supervisor all the money collected in the field.
• Organizes and determines the visit itinerary to follow as to accomplish all collections that were not met by phone call making.
• Guarantees a high-level quality service to clients, satisfying their needs.
• Processes insurance cases.
• Performs any other related task assigned by Supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED