Collector

YES Communities • East Lansing, MI

1d • $17 - $20

About The Position

The Collector is responsible for collecting resident payments and following up on delinquent accounts involving rent, utilities, and fees. Collection efforts may include cold calling, visiting residents, and communicating by text and email. The role also handles office duties such as preparing correspondence, answering phones, greeting customers, maintaining files and equipment, and providing administrative support. The Collector works with legal counselors and loan partners on collection efforts, loan modifications, and legal proceedings, and may provide backup support to sales, leasing, and other community team members. The position reports to the Community Manager and requires following Fair Housing requirements and proper collection practices.

Requirements

• Excellent oral and written communication skills.
• Self-motivated and independent, with the ability to work with minimal supervision.
• High level of attention to detail.
• Strong conflict-resolution and time-management skills.
• Computer skills, including Microsoft Office software products.
• A valid in-state driver's license.
• Proficiency in Microsoft Office and industry-specific software products.
• Ability to work some evening and/or weekend hours.

Nice To Haves

• High school diploma or equivalent is preferred.
• Previous collections experience is preferred.

Responsibilities

• Collect, process, and document collection efforts and payments from residents.
• Assist residents with setting up electronic payments.
• Follow up on delinquent accounts through calls, resident visits, texts, and emails as needed.
• Answer phones and greet customers courteously and professionally.
• Prepare and hand-deliver correspondence, including collection notices, as directed by management.
• Maintain office files and equipment and provide administrative support as needed.
• Work with legal counselors and loan partners on collection efforts, loan modifications, and legal proceedings.
• Provide backup support for the Sales and Leasing Agent or other community team members.
• Follow Fair Housing requirements and proper collection practices.
• Perform additional duties as assigned by management; duties may change.

Benefits

• Competitive salary
• Comprehensive health benefits
• Life insurance
• Long- and short-term disability insurance
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed