Collector

St. Josephs Medical Center•Houston, TX

1d•Onsite

About The Position

Under the direct supervision of the Collections Manager, the Collector is responsible for account resolution and collecting on account receivables. This role involves monitoring insurance claims, identifying and resolving payment issues, and working with patients to secure payment on outstanding balances. The Collector will also be responsible for updating patient account records, sorting and filing correspondence, and adhering to the company's Code of Conduct and Mission and Value Statement. Supportive of the compliance program set forth by St. Joseph Medical Center and demonstrated by upholding the St. Joseph Medical Center Standards of Conduct and Corporate Compliance, adhering to and helping to enforce all compliance policies relevant to his/her area, assuring timely compliance education, and setting an example to all staff in their daily activities.

Requirements

Communication - communicates clearly and concisely, verbally and in writing.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Interpersonal skills - able to work effectively with other employees, patients and external parties.
PC skills - demonstrates proficiency in PC applications as required.
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems.
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
Bilingual is required
H.S. Diploma or G.E.D.
At least one year of collections experience required.

Nice To Haves

Relevant education may substitute experience requirement.

Responsibilities

Monitor insurance claims by running appropriate reports and contacting insurance companies to resolve claims that are not paid in a timely manner.
Identify coding or billing problems from EOBs and work to correct the errors in a timely manner.
Identify problem accounts and escalate as appropriate.
Update the patient account record to identify actions taken on the account.
Work with patients and guarantors to secure payment on outstanding account balances.
Sort and file correspondence.
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement".
Other duties as assigned.
Upholds the St. Joseph Medical Center Standards of Conduct and Corporate Compliance.
Adheres to and helps to enforce all compliance policies relevant to his/her area.
Assures timely compliance education as requested by the Regional Compliance and Safety Officer and/or through corporate initiatives.
Sets an example to all staff in their daily activities.