Collector - Longwood, FL

Trustco Bank•Longwood, FL

2d•Onsite

About The Position

Are you an expert communicator with a commitment to finding solutions and helping customers navigate financial challenges? We're looking for a motivated and detail-oriented Collector – Senior Specialist II to manage delinquent accounts with professionalism, empathy, and strict adherence to regulatory compliance. This vital, non-exempt role is perfect for a seasoned professional ready to handle advanced collections tasks and contribute significantly to our portfolio health. Reporting to the Collections Supervisor, you will be on the front line of account management. Your primary responsibility is to coordinate collection efforts, maintain meticulous records, and ensure every communication respects both legal requirements and customer relationships. You’ll be entrusted with advanced preparation of high-level files (bankruptcy and foreclosure), requiring accuracy and attention to detail.

Requirements

A High School Diploma or equivalent education/experience is required.
Effective verbal and written communication skills.
Well organized with the ability to manage multiple tasks and work to time sensitive deadlines.
Ability to work well independently and in groups.
Working knowledge with Microsoft Office Programs; Excel and Word.
Fluent in English; bilingual a plus
Access to reliable transportation

Responsibilities

Coordinate daily collection calls and correspondence (telephone and mail) to notify customers of delinquent accounts, collecting deposits, payments, or fees.
Ensure every interaction and process step complies with all debt collection laws and regulations.
Prepare comprehensive bankruptcy packets in strict compliance with bankruptcy laws.
Prepare delinquency letters in compliance with timing requirements and prepare detailed foreclosure and judgment files for management review.
Maintain meticulous and up-to-date collection records and documentation.