Collector (North Austin)

United Heritage Credit Union•Austin, TX

5d•Onsite

About The Position

Under the direction of the Collections Manager, the Collector is responsible for performing assigned duties designed to obtain maximum impact on past due or at-risk debts as assigned. Under general supervision, the person in this role will be responsible for eliminating or limiting potential losses to the Credit Union by being proactive when working past due debt/accounts.

Requirements

High school and/or GED equivalent required.
Six months of financial services, customer service or call center experience required.

Nice To Haves

1 year of prior collection experience.
1 year of banking or credit union experience.
Understanding of state and federal collection rules and laws.
Experience with skip-tracing resources.

Responsibilities

Work assigned collection queue daily via verbal and written contact to past due members/accounts.
Service inbound calls from members and maintain detailed notes on appropriate collection system.
Work with the Collection Manager on situations that require special handling to include, but are not limited to, debts/accounts that are consistently delinquent, debts/accounts that need to be evaluated for potential workout plans, field collection debts/accounts, attorney referrals, accounts that refuse to pay, and skips.
Recognize, research and coordinate the correction of miscellaneous problems concerning delinquent accounts that arise for various reasons.
Resolve member disputes as necessary.
Receive and resolve incoming front line phone calls making service availability decisions, as necessary.
Monitor and track repossession activity for collateral secured loans including, but not limited to, making recommendations for repossession to the Collection Manager, preparation of repossession assignments and tracking agent progress, preparing and mailing the notice of intent to sell within the required time frame, and presenting invoices to the Collection Manager for approval.
Review condition reports and vehicle valuations as needed.
Collect all chargeback items owing and report items to credit bureau and ChexSystems.
Document and prepare extension agreements on past due accounts and assist with other duties as assigned.