Collector

Enviri Corporation • Plainfield, IN

2d

About The Position

The collector calls on delinquent customers to identify the root cause of delinquency and establish plans to resolve past due balances. This role involves initiating correspondence (verbal or written) with customers and field sales to enhance corporate cash flow and ensure departmental goals are achieved. The collector is expected to present a positive and service-oriented attitude, recommend new strategies for departmental procedures and customer payment patterns, analyze portfolios for third-party collections or write-offs, evaluate account statuses for credit suspension/reinstatement, and identify causes for customer deductions to recommend operational changes. They also work with Billing and Customer Service to prevent payment delays by ensuring contractual customer requirements are met.

Requirements

• Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts, or equivalent work experience.
• Minimum of 2 years Business to Business collections.
• Advanced proficiency in Microsoft Excel: pivot tables, VLOOKUP, and other formulas as needed.

Nice To Haves

• Two or more years of experience as a collector or working knowledge of collection policies and procedures.
• Demonstrates learning adaptability regarding customer portals and varying internal programs and systems.
• Demonstrates proficiency in other Microsoft office applications.
• Demonstrates the ability to type a minimum of 40 wpm.

Responsibilities

• Calls on delinquent customers to identify root cause of delinquency and establish plans to resolve past due balances.
• Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow.
• Ensures that the departmental goals are achieved.
• Presents a positive and service-oriented attitude to internal and external customers to maintain and improve customer relationships.
• Recommends new strategies regarding departmental procedures and customer payment patterns to ensure goals are reached or exceeded.
• Analyzes portfolios, identifies customers that require placement with third party collections, bankruptcy processes, submits write-off preparation.
• Evaluates account statuses to initiate credit suspension, pursues action with the customer and Sales to ensure payment.
• Appraises situations once resolved to potentially reinstate credit terms.
• Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.
• Works with Billing and Customer Service to preemptively ensure that contractual customer requirements are achieved to avoid payment delays.
• Performs other related duties as required or requested.

Benefits

• competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment
• paid time off
• wellness benefits
• employee discount program
• tuition assistance
• 401k with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree