Collector

CADEX•Maple Grove, MN

7d•$19 - $19•Onsite

About The Position

Join Cadex as a full-time Collection Service Representative (Collector) in Maple Grove, MN. This business-to-business role lets you partner with professional clients and accounts payable teams to resolve balances, credits, and disputes while building valuable client-service, collection, and problem-solving skills. Cadex offers paid training, steady weekday hours, growth opportunities, and a collaborative team that celebrates wins together.

Requirements

Clear, professional communication by phone and email
Active listening, negotiation, and problem-solving skills
Reliability, punctuality, and a strong sense of ownership
Basic computer, typing, Microsoft Office, and math skills; Excel experience is a plus
Team-first mindset with the ability to work well with clients and coworkers
Professionalism, confidentiality, and attention to detail
High school diploma or GED required
No extensive collections experience required—we’ll provide paid training
Reliable transportation and ability to work onsite in Maple Grove, MN
Fluency in English required
Successful completion of reference and background checks required

Nice To Haves

Collections, sales, customer service, or professional communication experience preferred
Other language fluency may be required by role, client, or project

Responsibilities

Meet collection, revenue, productivity, activity, and quality goals that support client satisfaction and business results
Call and email business customers to resolve past-due balances, credits, disputes, claims, payment plans, and settlement recommendations
Deliver professional customer and client service using accurate information, strong call flow, positive tone, and efficient call control
Accurately update the proprietary collection system with account notes, contact updates, proper codes, and required activity
Follow client-specific instructions, treatment plans, procedures, skip-tracing steps, quality standards, and manager direction
Use active listening, sound judgment, and problem-solving skills to adapt to concerns and recommend practical solutions
Maintain organized electronic files and professional written correspondence while protecting confidentiality
Collaborate with client-facing teams, coworkers, and global partners to improve results, support training, and assist with projects or coverage as needed.

Benefits

Paid 60-day training
Monthly bonus opportunity up to $700 after training
Unlimited 4% commission opportunity based on eligible collections
Career growth opportunities through coaching, cross-training, internal advancement, performance incentives, and eligible tuition reimbursement
Medical and dental coverage with Cadex covering 80% of single coverage and 60% of family coverage
401(k) with a 4% match: 100% of your first 3% and 50% of your next 2%
Company-paid life insurance
Company-paid long-term disability insurance
Generous PTO and sick leave
Other paid emergency leave options
Six weeks of partial salary for parental leave
On-site gym
Free drinks and snacks
Flexible lunch breaks