Collector - Longwood, FL

Trustco Bank•Longwood Headquarters, Longwood, FL, US, FL

About The Position

The Collector – Senior Specialist II is a non-exempt, non-supervisory role responsible for managing delinquent accounts with professionalism, empathy, and adherence to regulatory requirements. The position coordinates collection efforts, maintains accurate records, and prepares advanced account files, including bankruptcy and foreclosure materials. The role description says the position reports to the Collections Supervisor; the posting header separately lists the Collections Manager. Duties may change at any time with or without notice. This is a full-time position scheduled Monday through Friday, 8:30 AM to 5:00 PM. The role is primarily sedentary and involves standard office activities such as computer work, phone communication, and document handling. Reliable transportation is required.

Requirements

High school diploma or equivalent education or experience.
Effective verbal and written communication skills.
Strong organizational skills and ability to manage multiple tasks and time-sensitive deadlines.
Ability to work independently and in groups.
Working knowledge of Microsoft Office programs, including Excel and Word.
Fluency in English.
Access to reliable transportation.

Nice To Haves

Bilingual ability.

Responsibilities

Coordinate daily collection calls and telephone and mail correspondence to notify customers of delinquent accounts and collect deposits, payments, or fees.
Ensure collection interactions and process steps comply with debt collection laws and regulations.
Prepare comprehensive bankruptcy packets in compliance with bankruptcy laws.
Prepare delinquency letters in accordance with timing requirements.
Prepare detailed foreclosure and judgment files for management review.
Maintain current, accurate collection records and documentation.