Collector/Premium Accounting Administrative Assistant

Merchants • Buffalo, NY

9d • Hybrid

About The Position

Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, has an exciting and rewarding career opportunity for a Collector/Premium Accounting Administrative assistant to join our collaborative and dynamic Premium Accounting team in our Corporate Headquarters located in Buffalo, NY. The Collector/Premium Accounting Administrative Assistant is responsible for providing crucial support in collecting funds by performing tasks such as maintaining client histories, managing accounts, processing payments, and communicating with customers and law firms. This role requires strong organizational, customer service, and computer skills, including proficiency with Microsoft Office and databases, to handle sensitive financial information and ensure accurate record-keeping for a company or municipality.

Requirements

• Associate’s degree or equivalent work-related experience.
• 5 plus years collection experience.
• Proficiency in Microsoft Office Suite (especially Excel, Word, Access), databases, and data entry.
• Strong organizational, record-keeping, and attention-to-detail skills.
• Excellent verbal and written communication, along with customer service and negotiation abilities.
• The ability to remain calm and professional while handling sensitive financial information and dealing with customers.

Responsibilities

• Creating and maintaining client credit history files and managing accounts to ensure timely payments.
• Providing customer support, resolving issues, and conducting negotiations to collect outstanding debts.
• Documenting collection activities, creating reports, and maintaining accurate records using computer systems and databases.
• Handling telephone calls, email correspondence, and communication with law firms and other agencies regarding collections.
• Performing administrative tasks such as batching, keying, filing for the premium payment processing function.
• Providing cash processing and billing support.
• Providing back-up for Premium Accounting Assistant and Analyst as necessary.

Benefits

• Welcoming and positive work environment.
• Hybrid work schedule.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Outstanding Collection bonus and company bonus programs.
• Generous paid time off package.
• Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree